Thursday January 13, 2022


JANUARY FOCUS: Mobile Technology

Amy Arbuckle

How Mobile Technology is Changing the Guest Experience at Hotels

Hotel mobile apps now offer a one-stop solution for virtually every aspect of a stay, from food ordering to Wi-Fi information, from maps to loyalty programs. Guest messaging platforms allow guests to message the front desk anytime, anywhere. The mobile part of a hotel experience isn't just an add-on anymore. It's something that more and more guests expect when they check in.
How Mobile Technology is Changing the Guest Experience at Hotels


So many exciting industry changes heading our way!
Check out our 2022 Features Calendar


Daily Industry News Updates

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DAILY HEADLINES - Thursday Jan 13, 2022
Red Roof® Surpasses 60,000 Rooms, Celebrates Strong 2021 Growth
Commonwealth Hotels Appoints John Hickey as General Manager of the Courtyard by Marriott Columbus Worthington
Raffles London at the Owo to Open in Late 2022
Liz Dahlager Named Executive Vice President of Mereté Hotel Management
Essex Hotel Management Expands Portfolio With Addition of Hampton Inn & Suites Plattsburgh
Travel Outlook Introduces Bella, the Virtual Hotel Agent, Providing Instant Guest Service While Reducing Fixed Labor Expense


More from our online Library Archives...

Jan Sammeck

Social Media Messaging Apps in Guest Communication – Curse or Blessing?

Messenger services such as WhatsApp have become deeply integrated into most people's lives, being integral tools for communication and coordination. Given the widespread use of such apps, it is time to take a closer look at the possible impact this may have on the hotel industry. This article intends to lay out possible benefits and costs for hotels that are attached to integrating messenger services into daily hotel operations: although there exists a lot of opportunity in offering messenger communication to guests, the associated risks are not to be underestimated.
Michael Blake

A Mobility Focus for Technology in our Industry's New Normal

Technology has always driven the hospitality industry with the demand to stay up-to-date on replicating a guest's normal day-to-day life while they are away from home. Given today's world, it's more important than ever for us to shine light on mobile technology that will aid in reducing physical touchpoints and maintaining social distancing measures for guests to stay safe and healthy while traveling.

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