Thursday January 20, 2022


JANUARY FOCUS: Mobile Technology

Mark Heymann

Bringing the Benefits of Mobile to Hospitality's Workforce

A mobile app has become an essential technology at every phase of the guest experience - and now, it's becoming vital to the workforce as well. Used to facilitate communication, improve and streamline workforce scheduling, implement safety regulations, and even promote financial wellness, mobile apps now form a crucial component in a hotel's ability to gain a reputation as the employer of choice.
Bringing the Benefits of Mobile to Hospitality's Workforce


So many exciting industry changes heading our way!
Check out our 2022 Features Calendar


Daily Industry News Updates

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DAILY HEADLINES - Thursday Jan 20, 2022
The Surestay Plus Hotel by Best Western Peoria in Illinois Re-Opens After Completing Renovation
Hyde Hotels Bringing Hyde Paradox Hotel London City to the UK
Renovations Completed for the Surestay Plus Hotel by Best Western Mcguire Afb Jackson in Cookstown, New Jersey
Proper Hospitality Debuts Downtown Los Angeles Proper in Landmark Location


More from our online Library Archives...

Frank  Vertolli

Mobile's Impact on Customer Personalization in the Hotel Industry

Smartphones have forever altered, mostly improved, many aspects of our everyday lives, and the travel experience is no exception. From planning and booking through check-in and on property experience, to social sharing, mobile represents a key touch point with our guests that enable connection and hospitality in new and evolving ways.
Court Williams

Technology in the Hospitality Industry - Have We Gone Too Far?

The hospitality industry is changing, and is rapidly becoming super high-tech. While we can argue that this benefits guests-and it certainly benefits vendors-how much is it taking away from the guest's personal experience? Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies. Let's look at how guests actually feel, especially the Baby Boomers who look set to remain the most prolific travelers for the next two to three years, and see if the numbers support the theory that technology has improved the hospitality experience.

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