Tareq Derbas Appointed as New General Manager of The Ritz-Carlton, Dubai International Financial Centre

United Arab Emirates, Dubai. December 06, 2018

The Ritz-Carlton, Dubai International Financial Centre welcomes Tareq Derbas as the new General Manager of the iconic luxury hotel located in the heart of Dubai's financial district. With experience spanning 26 years, US national Derbas brings a wealth of expertise in leading luxury hotels, resorts and residences across the United States and the GCC. 

As a highly qualified luxury hospitality veteran, Derbas will direct all operations for the hotel, elevating the already exemplary guest experiences throughout the property and continuing to provide guests with memorable experiences. Derbas' focus will be on upholding the traditions of which The Ritz-Carlton is renowned, whilst striving to further enhance service quality and brand value into the future.

Derbas's career within the hospitality industry commenced in 1989, following his graduation from The University of Kuwait. He began his journey with DoubleTree in San Diego and Chicago before returning to the GCC in 1995 as Deputy General Manager for Sheraton Oman, followed by senior roles with St. Regis Hotels & Resorts, Jumeriah Group at Burj Al Arab, Four Seasons and Le Meridien within award-winning properties across Oman, Jordan, the Kingdom of Saudi Arabia and the UAE with During his time with St. Regis, he served as General Manager for St. Regis Doha and was recently engaged as Area General Manager for Lebanon, Syria, Pakistan and Iraq.

With an MBA from Phoenix University, US, and a proven track record in achieving the highest levels of employee and guest engagement scores, Derbas brings a wealth of extensive knowledge and experience in effective, efficient management encompassing all aspects of hotel operations. Under his leadership, the luxury hotel in Dubai will continue to provide guests with memorable experiences and enliven the culture of which The Ritz-Carlton is so proud of while channeling efforts to enhance service and brand value and appreciation.

Tareq Derbas, General Manager, The Ritz-Carlton, Dubai International Financial Centre commented: “I am delighted to join the talented team of Ladies and Gentlemen at The Ritz-Carlton DIFC. The property sits at the heart of Dubai's bustling financial district and remains a firm favorite amongst business and leisure guests and residents. The hotel seamlessly blends a celebration of art and craftsmanship alongside a genuine passion for delivering exceptional hospitality with a personal touch.” Derbas continued: “The key to the finest hotel service is an obsessive concern for details, for those small indications of personal recognition and attention. A total commitment to guaranteeing the perfect guest experience that makes a fine hotel an extraordinary one”.

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Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.