The Westin Irving Convention Center at Las Colinas Appoints Todd Winch and Zak Kimble to Executive Team

Leadership Announced for New Irving Hotel Opening Spring 2019

USA , Irving , Texas. January 07, 2019

The Westin Irving Convention Center at Las Colinas, part of Marriott International, announces it has appointed Todd Winch as General Manager and Zak Kimble as Director of Sales & Marketing.

The Westin Irving Convention Center at Las Colinas, located between the Irving Convention Center at Las Colinas and the Toyota Music Factory, is a full-service hotel with 350 guest rooms and more than 20,000 square feet of meeting and event space. The hotel is set to open in early 2019.

During his 28 years with Marriott International brands, Todd has held several positions including General Manager, Resident Manager, Director of Services and Director of Operations at properties all over North America including Miami, Atlanta and Toronto. Most recently, Todd served as General Manager at the Dallas/Fort Worth Marriott Solana.

Zak has more than 20 years of experience in the hospitality industry, all of which have been spent with Marriott International brands. He previously held the position of Director of Group Sales and Catering at the Marriott International South Central Sales Office. He has also worked in sales positions at Marriott International properties in Chicago, Denver and Houston.

"It is an honor to have two seasoned experts of the hospitality industry running our team at our new property," said Kevin Schwab, Area Vice President of Marriott Hotels. "Todd's and Zak's combined knowledge and leadership will be a great asset to this new hotel."

For more information, visit the website.

Todd Winch, General Manager
Zak Kimble

About Westin Irving Convention Center at Las Colinas

Media Contact:

Lana Baugh
Account Executive
MCA Public Relations
T: 214-654-0402

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.