Konstantine Drosos Named General Manager of Hilton Chicago O’Hare Airport

USA, Chicago, Illinois. January 10, 2019

Hilton Chicago O'Hare Airport, owned by the City of Chicago and managed by Hilton Management Services, announces the appointment of Konstantine Drosos as general manager. In his new role, Drosos will be responsible for leading renovations and overseeing the day-to-day operations of the only Chicago O'Hare hotel on airport grounds with its 800 rooms and 37,000 square feet of meeting and event space.

A 22-year hospitality veteran, Drosos most recently served as general manager of Embassy Suites Chicago Downtown Magnificent Mile where he oversaw a full renovation and was awarded Hilton Hotel of the Year in 2016.

“We are thrilled to welcome Gus to the team at Hilton Chicago O'Hare Airport,” said Tom Loughlin, area vice president, Hilton. “Gus's management skills, his proven track record of driving strong business results, and his experience leading a hotel through a remodel make him the perfect leader.”

Drosos began his career at Fess Parker DoubleTree by Hilton, now Hilton Santa Barbara Beachfront Resort, as assistant director of finance before joining Red Lion Hotel Eureka in California. He then took on the role of director of finance at DoubleTree by Hilton Hotel Modesto, Hilton San Diego Resort & Spa, Hilton Chicago O'Hare Airport and Hilton San Diego Bayfront. He returned to Chicago in 2013 as hotel manager at the historic Palmer House, a Hilton Hotel.

Drosos holds a bachelor's degree in economics from the University of California at Santa Barbara.

Hilton Chicago O'Hare Airport is part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 16 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can't be found anywhere else and free standard Wi-Fi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using a Digital Key.

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.