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  • Spas, Health & Wellness
  • Five Crucial Hotel Fitness Center Liability Issues

  • Hotel fitness centers, regardless of their location, have a universal obligation to provide guests with a safe, healthy workout environment. Whether the hotel invests in the gym as a guest perk or a profit center is of little concern - the facility operations should focus around the concept of risk management.

    Hotels are no strangers when it comes to liability risks. Guests are met with rules and regulations, waivers and releases to sign upon check-in all put in place to protect the hotel from risk of a potential lawsuit. Staff members are trained to constantly be on the lookout for risks throughout the facility and either take steps to eliminate the risk or inform management.

    The typical health club hosts a litany of liability risks. Whether through user error or negligence on the part of the facility there are inherent risks associated with the activity of exercising. Contraindications associated with members pre-existing health conditions, often left undiagnosed, can lead to life-threatening emergencies. The act of exercising in itself places the body under extreme loads and compromising positions that can result in injury from improper instruction or equipment failure.

    Although hotel gyms do not produce nearly the same amount of foot traffic as a ...

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Hotel Business Review Spas, Health & Wellness

Camille Hoheb
Bryan Green
Gary Henkin
Mia A. Mackman
Bryan Green
Kurt A. Broadhag
Jane Segerberg
Jane Segerberg
Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.