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The Hospitality Leader's Role in Fostering Mindfulness and Empathy in Organizational Culture
By Jungho Suh, Assistant Professor of Management, The George Washington University School of Business
In an industry defined by human connection, hospitality leaders must cultivate mindfulness and empathy not as soft skills, but as strategic imperatives. This article explores how forward-thinking hospitality executives are transforming organizational culture by embedding contemplative practices and emotional intelligence into daily operations, resulting in reduced burnout, enhanced guest experiences, and improved financial performance while creating workplaces where both employees and guests truly thrive.
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DAILY HEADLINES - Thursday Jan 1, 2026
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ARCHIVES
More from our online Library Archives...
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Can Career Mobility Be a New Solution to Lodging Workforce Development?
By Haemoon Oh, Distinguished Professor, University of South Carolina
A research team developed a 21-item Career Mobility Checklist for the lodging industry in order to address workforce retention concerns. The study identifies a significant gap between what employees value, such as job security and salary, and the industry's actual performance. Using this tool to monitor and improve these factors can boost employee loyalty, reduce turnover, and attract a more committed workforce.
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Insights from the YMCA's Approach to Training Frontline Employees
By Alexandra Mason, HR Director, South Shore YMCA
Human Resources and training director Alexandra Mason shares how South Shore YMCA transformed their L&D program with a game-based training and simulations platform. The transformation enabled her team to plan and create content more strategically and efficiently and unite a diverse workforce across a wide range of disciplines around the core mission of the Y.
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