Still grinding like it's a badge of honor? Hotel leadership isn't about hustle - it's about flow. Kelly Meerbott challenges hospitality execs to ditch burnout culture and embrace rhythm, recovery, and reflection. Because the best leaders do not run on fumes-they lead with clarity, presence, and purpose. Ready to stop surviving and start leading like a human? READ MORE
A lobby isn't just a living room; it can be a town square. This guest-focused blueprint unpacks how a giant paella pan, a blood-drive bus, and a Christmas-themed guestroom turned my hotel into the community's favorite club house - and helped the P&L along the way. Read on for a playbook of magnetic local activations your hotel can also benefit from. READ MORE
The hotel industry is transitioning from passive digital tools to intelligent, AI-driven booking experiences. Conversational AI agents personalize and streamline guest journeys, reducing decision fatigue and boosting conversions. By anticipating needs and offering tailored assistance, these agents bridge the gap between online interfaces and in-person service - enhancing loyalty, efficiency, and competitiveness in an evolving digital hospitality landscape. READ MORE
Product development strategy has benefitted from techinfo enablers such as Artificial Inteligence, Big Data, and others. As a result, subtle changes to hospitality products and services are happening all the time, replacing the riskier tradition of introducing significantly different product and service platforms at once. Despite reliance on technology, human factors also influence how developers execute their mission, for better or worse. READ MORE
When it comes to finding a hotel or resort property to invest in, look no further than those that offer specific, distinctive wellness features. Recent studies show that wellness-oriented hotels and resorts can charge higher rates and enjoy much higher repeat guest percentages, meaning these properties will provide the biggest bang for your investment buck. READ MORE
The General Manager of the future must be a multifaceted leader with a strong business acumen, exceptional communication skills, and a deep understanding of the evolving hospitality landscape. They must balance guest needs, owners, employees, embrace technology, and foster a positive work environment. This article delves into the key qualities that make for a successful hotel manager of the future. READ MORE
Managing is hard. Managing people with different perspectives is harder. Managing people who come from different generations and have different expectations is the hardest. As Gen Z enters the work force, managers from earlier generations need to understand this cohort in order to promote effective work environments. This article highlights generational differences, and discusses how to best motivate and work with Gen Z READ MORE
