AI is no longer optional in hospitality. It's the new competitive edge. Discover how hotels can move from tech hesitation to strategic transformation by embracing AI literacy, reframing ROI, and fostering a forward-thinking culture. This article outlines the roadmap leaders need to unlock efficiency, personalization, and growth. The industry is evolving. Are you ready to lead the way? READ MORE
HOTEL BUSINESS REVIEW
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Decades of privatization in the U.S. economy have led to inefficiencies in travel services, exacerbating the wealth gap and harming consumer experiences. By removing hidden fees and empowering travelers through policy, the industry can restore balance. This article explores these challenges, highlights recent policy interventions, and offers practical advice to enhance traveler rights while ensuring equitable access to public infrastructure. READ MORE
Jason Abdullah, Director of Marketing at Hilton Anaheim, leverages his hospitality expertise to position the hotel as a top destination. Focusing on its prime location and multimillion-dollar renovation, he crafts targeted campaigns for business and leisure travelers. Seasonal promotions, local partnerships, and personalized experiences further elevate Hilton Anaheim's appeal in the competitive Southern California market. READ MORE
As automation reshapes hospitality, hotels are discovering how smart tech can elevate service, streamline operations, and support sustainability-without losing the human touch. From AI-driven energy savings to personalized guest experiences, this article explores how innovation is redefining luxury. Discover how forward-thinking properties are blending efficiency with empathy to meet the evolving expectations of modern travelers. READ MORE
The hospitality industry faces challenges in talent retention and development. HR professionals are crucial in reshaping career paths by offering education, mentorship, and structured training programs. Initiatives like fast-tracked leadership development and debt-free career courses can help bridge workforce gaps. By fostering a more supportive environment, HR teams can build a sustainable, skilled workforce that drives industry success. READ MORE
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This article explores the unique cybersecurity challenges faced by hotels, including managing a diverse technology ecosystem, high staff turnover, reliance on third-party vendors, and budget constraints. It emphasizes the importance of comprehensive security measures, regular employee training, robust access controls, and proactive vendor management to protect against cyber threats. READ MORE
The AI hotel of the future will be a place where human and machine intelligence work together to create a personalized experience for guests. The role of the hotel brand and operator evolves from implementing brand standards to managing an innovation process where hoteliers work alongside data scientists and AI engineers to develop large language models (LLMs) that power automation. READ MORE
