Editorial Board   Guest Author

Ms. Sheridan

Martha Sheridan

President & CEO, Providence Warwick Convention & Visitors Bureau

Martha Sheridan is president and CEO of the Providence Warwick Convention & Visitors Bureau (PWCVB). In her role she leads an organization whose mission is to create vibrant growth for the local hospitality economy by promoting, developing, and expanding a united visitor industry. She oversees all day to day operations at the PWCVB, leading a staff of 20 destination sales and marketing professionals. In 2010 Ms. Sheridan spearheaded efforts to form the Rhode Island Sports Commission, now a division of the PWCVB. Ms. Sheridan has over 25 years experience in destination marketing. Prior to her current position she served as Vice President of Sales at the Newport County (RI) Convention and Visitors Bureau. She was recently named one of the 25 Most Influential People in the Meetings Industry by Successful Meetings magazine. Ms. Sheridan just completed a term as Chair of the Destination Marketing Association International, the world’s largest association of destination marketing professionals. She has held leadership positions with several local, regional and national organizations including the RI Hospitality and Tourism Association Education Foundation, Meeting Professionals International New England Chapter (MPINE) and the New England Society of Convention and Visitors Bureaus. Ms. Sheridan is the recipient of the Rhode Island Hospitality Association’s (RIHA) Mary Brennan Tourism Award for outstanding achievement in tourism promotion and in 2010 was named RIHA Woman of the Year. She is also the recipient of the MPINE President’s Award and the MPINE Supplier of the Year Award. In 2013, Ms. Sheridan was presented the Morris J. Gaebe Profile in Excellence Award from Junior Achievement of Rhode Island. She is a graduate of the University of Rhode Island and lives in Wakefield, RI with her husband, Arthur and three children.

Ms. Sheridan can be contacted at 401-456-0224 or msheridan@goprovidence.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.