ADA Compliance

Academia

  • Christos Karmis, President, Mobilite
  • Dave Weinstein, Vice President, Kube Systems, Inc.
  • Drew Patterson, Co-Founder and CEO, CheckMate
  • Gabor Forgacs, Professor, School of Hospitality & Tourism Management, University of Guelph
  • Glenn Withiam, Executive Edtor, Cornell Hospitality Quarterly, Cornell University
  • John Tsoflios, Director, Rewards & OD Division of the HRD, Qatar Chemical; Faculty Member Glion Online
  • John T. Bowen, Dean & Barron Hilton Distinguished Chair at the Conrad N. Hilton College, University of Houston
  • Julian Jost, CEO and Founder, Spacebase
  • Keith Halfmann, Vice President of Operations, Marcus Hotels
  • Marvee Marr, Assist. Professor, Forbes School of Business, Ashford University; Faculty Member Glion Online
  • Mary Farmer, Director, Online Programs, Glion Institute of Higher Education
  • Michael Kasavana, NAMA Endowed Professor, School of Hospitality Business, Michigan State University
  • Natasa Christodoulidou, Assistant Professor, California State University
  • Oliver Tang, Analyst, Horwath HTL
  • Paul Vanderbroeck, Chartered FCIPD CC, Leadership Expert, PVDB Consulting; Faculty Member Glion Online
  • Paul Breslin, Managing Director, Horwath HTL
  • Robert O’Halloran, Professor & Director, Hospitality Management, East Carolina University

Architecture & Design

Boutique Hotels

Concierge

Development & Construction

  • Jeff Green, President and CEO, Jeff Green Partners

Diversity Issues

Eco-Friendly Practices

Executive Leadership

Family Travel

Featured Hotels

  • Loren Nalewanski, Vice President & Global Brand Manager, TownePlace Suites & Springhill Suites by Marriott
  • Sharon Flax Mars, Director of Tourism, British Virgin Islands Tourist Board

Food & Beverage

Furniture, Fixtures & Equipment

Group Meetings

Guest Service / Customer Experience Mgmt

Hospitality Law

Hotel Market Reports

Hotel Operations

Human Resources, Recruitment & Training

Insurance

Mobile Technology

Revenue Management

  • Ahmed Mahmoud, Founder, revenueyourhotel.com
  • Ally Dombey, Managing Director, Revenue by Design
  • Amy Bair, Career Services Analyst, Florida International University's Chaplin School of Hospitality and Tourism Management
  • Angie Dobney, Vice President of Pricing & Revenue Management Services, Rainmaker Group
  • Anthony Clervi, Vice President, UNA Purchasing Solutions
  • Arturo Garcia Rosa, President & Founder, SAHIC South America and SAHIC Cuba
  • Ashley Verrill, Market Analyst, Software Advice
  • Barb Bowden, Director, Corporate Revenue Management, Peabody Hotels
  • Bhanu Chopra, CEO, RateGain
  • Bill Kotrba, VP of Industry Strategy, Leisure, Travel & Hospitality, JDA Software
  • Bill Linehan, Executive Vice President, Chief Marketing Officer, Red Lion Hotels Corporation
  • Boaz Ashbel, Managing Director, Aztec Group
  • Bob Mattler, Managing Director, Pace Equity
  • Bonnie Buckhiester, President, Buckhiester Management Limited
  • Breffni Noone, Associate Professor, School of Hospitality, The Pennsylvania State University
  • Brian Tkac, Senior Vice President of Marketing and Sales, Hotstmark Hospitality Group
  • Chinmai Sharma, Vice President Revenue Management, Wyndham Hotel Group
  • Clifford Ferrara, Vice President of Sales & Revenue Management, Chesapeake Hospitality
  • Daniel Chao, General Manager, Novotel Nanjing East and Novotel Nanjing Central
  • David Gilbert, President - Hospitality Group, Heartland Payment Systems
  • Denise Broussard, Senior Vice President Revenue Management & eCommerce, Interstate Hotels & Resorts
  • Don Wilson, Senior Vice President, Maxim Revenue Management Solutions
  • Drew Salapka, Vice President of Sales and Revenue Generation, Hotel Equities
  • EJ Schanfarber, President & Chief Executive Officer, Alliance Hospitality
  • Elizabeth Churchill, Chief Revenue Officer, Aqua-Aston Hospitality
  • Eric Gourdie, Strategic Revenue Director, Sceptre Hospitality Resources
  • Gary Isenberg, President, LWHA Asset & Property Management Services
  • Jesse Ostrum, Vice President of Revenue Management, Vantage Hospitality
  • Jim Sprigg, Director of Database Marketing & Analytics, Intercontinental Hotel Group
  • Jon Higbie, Managing Partner and Chief Scientist, Revenue Analytics, Inc.
  • Jonathan Sockell, Product Marketing Manager, Medallia
  • Kathy Conroy , CEO and Director/Partner , HVS Miami
  • Kelly McGuire, Vice President, Advanced Analytics, Wyndham Destination Network
  • Kevin Robinson, COO and Managing Partner, Aparium Hotel Group
  • Klaus Kohlmayr, Chief Commercial Officer, TSA Solutions
  • Kristie Dickinson, Senior Vice President, Business Development and Marketing, CHMWarnick
  • Kristie Goshow, Vice President Marketing, Sabre Hospitality
  • Lily Mockerman, Founder , Total Customized Revenue Management
  • Liz Uber, Vice President of Revenue Management, Pillar Hotels & Resorts
  • Loulu Lima, Principal, LL Consulting
  • Mario Candeias, Regional Director, Lisbon, Pestana Hotels and Resorts
  • Mark Masuda, Vice President of Sales & Marketing , AmericInn
  • Mark Davis, General Manager, Hilton Los Angeles Universal City
  • Matt Lindsay, President, Mather Economics LLC
  • Matthew Goulden, Managing Director, Triometric
  • Michael McCartan, Chief Executive Officer, eRevMax International
  • Michael Brownsdon, Associate, Capital Allowances, Savills
  • Michelle Woodley, Senior Vice President of Distribution & Revenue Management, Preferred Hotel Group
  • Mmatsatsi Ramawela, CEO, Tourism Business Council of South Africa
  • Motti Tadmor, Technology Business Analyst, MICROS Systems, Inc.
  • Nicole Adair, Area Director of Revenue Management, SHR
  • Nitin Shah, Chairman & CEO, Embassy National Bank
  • Paul Wood, Vice President of Revenue Management, Greenwood Hospitality
  • Paula Macdonald, Director of Communications, McKibbon Hotel Management, Inc.
  • Rhett Hirko, Executive Director, Preferred Hotels and Resorts
  • Robert Mandelbaum, Director of Research Information Services, CBRE Hotels' Americas Research
  • Robert Rauch, Chief Executive Officer, RAR Hospitality
  • Sanjay Nagalia, Senior Vice President & Co-Founder, IDeaS - A SAS Company
  • Scott Roby, Vice President, Revenue Management, Evolution Hospitality
  • Sheenal Patel, Co-Founder and Chief Executive Officer, NVN Hotels
  • Sheryl E. Kimes, Professor of Operations Management, Cornell University School of Hotel Administration
  • Stan van Roij, Managing Director, Easy (Ez) Revenue Management Solutions Ltd
  • Stefan Wolf, Senior Vice President Revenue & Distribution Strategy, Onyx Hospitality Group
  • Stephen Darling, Principal, Stephen Darling Hospitality Consultancy Inc.
  • Steven Pinchuk, Lead Customer Intelligence & Revenue Management, IBM
  • Theodore Mandigo, Professor, Kendall Coillege
  • Thomas W. Storey, President of Hospitality, SONIFI Solutions
  • Tom Engel, Principal, T.R. ENGEL Group
  • Yatish Nathraj, Hotel Broker, HTL Hospitality Advisors

Sales & Marketing

Security & Safety

Social Media & Relationship Marketing

Spas, Health & Fitness

Technology

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.