About HotelExecutive

Prime Reading for Hotel Executives

HotelExecutive is the hotel industry's leading online business resource for hotel owners and operators, including senior executives, directors, managers, investors and developers. Our website provides best-practice insights on hotel management and operations, as well as one of the largest news release distribution available to this market segment.

Hotel Business Review

The Hotel Business Review is the premier industry read for hotel professionals. Since 1996 the Hotel Business Review has been providing original and exclusive time-sensitive content to our readers, documenting vital issues of concern to hotel owners and operators.

Relying on the vast experience and expertise of our editorial board - over 500 of the most recognizable names in the industry - the Hotel Business Review publishes best-practices information gleaned directly from hotel professionals on the front lines of the industry. These reports are timely, relevant, authoritative and trustworthy, and their contributions have proven to be of enormous benefit to our 75,000+ subscribers.

In addition, the Hotel Business Review maintains an extensive online archive which contains more than 5000 best-practice white papers covering all aspects of hotel management and operations, exclusively written for the Hotel Business Review and available only to our subscribers.

Each month, the Hotel Business Review publishes a Feature Focus on emerging growth markets in the hotel industry, providing critical and crucial information on cutting-edge trends within the industry. These exclusive articles attract an increased readership in their specific subject area when published, i.e. mobile technology attracts an increase in hotel IT directors; the Human Resources issue attracts more HR Directors, etc. Be sure to visit our Features Calendar to see this year's stellar line up of hot topics.

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Hotel Newswire

The Hotel Newswire, our proprietary news release distribution service, is the industry's leading news resource with the largest registered readership available. It is circulated each business day and provides up-to-date information on hotel openings & acquisitions, executive appointments, business & finance, as well as the latest industry products and services.

As a result, the Hotel Newswire continues to flourish as a major news source, owing to the valuable content we publish, as well as employing advanced SEO practices which preserve our top rankings with all the major search engines.

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HotelExecutive has also established and maintains active and ongoing alliances with some of the most prestigious organizations in the hotel industry. These affiliations have increased our participation in industry events, conferences and sponsorships, and broadened our professional reach, influence and standing.

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Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.