When the COVID-19 pandemic finally comes under control, the hospitality industry will face a host of HR problems. This includes traditional challenges, plus new difficulties resulting from the pandemic's effects. Companies need to think not just about how they plan to restock the human capital lost due to the pandemic, but also carefully consider the timing of this recovery process. READ MORE

Will you have the leadership and service staff to take care of your guests when those empty spaces enjoy a robust recovery caused by potentially 24 months of pent-up travel demand? If you're not planning ahead, you could get caught in a staffing hole that is very hard to climb out of! Let's take a good look at the possible scenario that may await you... READ MORE

The pandemic's lingering effects mean that continued emphasis on retrenchment and building resilience will remain priorities for HR professionals. In this article we explore some encouraging signs that the future of hotel work will offer even more enriching and professionalized employment opportunities, which in turn, will help make the hotel industry an even more compelling place to work. READ MORE

Just like a ride on a roller coaster, a new leader's ride is filled with both terrifying and thrilling moments. In this article, Lisa Seay from Element C provides an essential insight into three common struggles hospitality leaders experience, along with three solutions to not just overcome these struggles but to thrive as a result of them. READ MORE


Hotel Human Resources: Pending Labor Shortage

No matter your role or how long you have been in it, we all have situations we would rather avoid. No matter the situation, most would agree that leaving your comfort zone can create the opportunity to flourish professionally, personally, and financially. Yet that comfort zone can be a cozy blanket of security quite difficult to shed! READ MORE

The pandemic, like a nasty cut, will leave many scars. Healing will take time but there's a bigger problem coming for a fragile and bruised hospitality industry. A problem that has the capacity to destroy the heart of what excellence in hospitality is all about. We are talking about young people and how they are choosing to leave the industry before they start. READ MORE

As a result of the pandemic, the hotel industry experienced diminished numbers in market size and employees in the workplace. This requires a reframing of conversations pertaining to the practice of human resource management. With challenges emerging in various fronts, solutions are available through a three-pronged strategy involving the rapid response to issues, heightened revenue focus, and revitalization of technology. READ MORE

The hospitality industry needs to embrace reskilling and define it for their operations and apply it through education and training. Potentially, new contexts can be incorporated into hospitality business models to include enhanced mentoring programs, a focus on technical abilities, improved organizational culture and highlighting empathy as a skill. All of which need to be incorporated it into hospitality training and education and seeing the issues from a guest and fellow employee perspective. READ MORE


More from our online Library Archives...

Robert M. O'Halloran

Hospitality programs seek to offer sound educational curriculums that provide relevant educational experiences to students, alumni, and industry partners. In the new work world, educational programs need to offer both academic and experiential forms of education and, more specifically for the hospitality industry, do so by utilizing the industry as a classroom in hotels, restaurants, resorts and all shapes and sizes of hospitality and tourism businesses. READ MORE

Lisa Cain

This article explores the relationship between hospitality academia and the hospitality industry. It discusses past trends in Hospitality Resource Management and ways in which talent has previously been identified, recruited, and retained, with a particular focus on the way in which hospitality students were evaluated. This article also identifies contemporary trends among university hospitality programs and the relationship with industry, including a discussion on the importance of work experience and internships. Finally, the article highlights future areas that both hospitality educators and industry practitioners should consider including technological shifts in the landscape and work-life balance. READ MORE

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.