• Maintenance Risks: What Are You Missing?
• By Maryann Prestia, Vice President & Hospitality Program Manager, Distinguished Programs

The number one priority of a hotelier is the health, safety and well-being of both their guests and employees, but maintenance risks abound both inside and outside of hotels. Distinguished Programs' vice president and hospitality program manager Maryann Prestia examines these risks, as well as what causes them, and offers best practices for taking a proactive approach to hotel maintenance. READ MORE

• Ensuring Our Next Generation of Hospitality Leadership
• By Mark Ricketts, President & Chief Operating Officer, McNeill Hotel Company

The future of our industry will rely on the quality of our next generation of hospitality leadership, whose skill sets and attitudes are being forged right now in perhaps unseen ways. This article will consider some of these factors and the responsibility of today's hospitality leaders in developing and attracting these future leaders to our industry. READ MORE

• Is Customer Service an Oxymoron or Leadership Tool for Hospitality Managers?
• By Justin Taillon, Department Head Hospitality & Tourism Management, Highline College

Based on Cyber HITEC's 2020 keynote session of the same title, this article investigates an emerging trend in management strategy: customer service. What do you think of when you hear the term hospitality customer service? Do you perhaps recognize a front desk agent, server, or valet parking attendant face-to-face with a customer? Customer service is much more than these examples though. READ MORE

• What is in a (Domain) Name? The Importance of Consumer Perception
• By Maureen Beacom Gorman, Partner, Marshall, Gerstein & Borun LLP

The US Supreme Court recently ruled that the domain Booking.com is capable of functioning as a trademark. Over the objections of the United States Patent & Trademark Office, the decision opens the door to other generic.com domain holders seeking Federal trademark protection of otherwise potentially generic brand names. The ruling shows how powerful consumer brand perception can be in obtaining trademark rights. READ MORE

• Keeping the Golden Doors Open: Hospitality, Immigration, and Coronavirus
• By Michael Wildes, Managing Partner, Wildes and Weinberg PC

COVID-19 has caused significant disruption to immigration and travel into the United States, and in turn has had a profound effect on the hospitality industry. While the challenges are daunting, by changing current immigration policies and implementing new safety guidelines, we can re-energize travel for business and tourism and resurrect the industry. READ MORE

• Everything Old is New Again: Hospitality Industry Financing and the Pandemic
• By Todd Soloway, Partner, Pryor Cashman LLP

The COVID-19 pandemic has reshaped the hospitality landscape, and its effects on the industry are far from concluded. Diligent market participants can be poised to navigate this uncertainty and stand to reap substantial returns when the sector rebounds. The allure of these healthy future returns, however, should not give way to lax diligence, and a skeptical and thorough diligence process is critical to ensuring that stakeholders are best positioned to weather the current upheaval and benefit from future market upswings. READ MORE

• Issues to Consider in Developing Recreational Waivers in the Context of COVID-19
• By Howard Russell, Office Managing Partner, Las Vegas, Weinberg Wheeler Hudgins Gunn & Dial

Liability waivers and limitation forms are commonly used by recreational facilities and tour companies, due in large part to the risks inherent in the use of recreational equipment and engaging in adventure tourism. Hotels and resorts are forced to balance the desire to offer guests amenities with the potential liability exposure created by providing access to the equipment involved. Howard Russell, office managing partner at Weinberg Wheeler Hudgins Gunn & Dial, provides factors for hotels and resorts to consider when developing or using waiver forms, sign-in sheets or liability limitation clauses. READ MORE