A research team developed a 21-item Career Mobility Checklist for the lodging industry in order to address workforce retention concerns. The study identifies a significant gap between what employees value, such as job security and salary, and the industry's actual performance. Using this tool to monitor and improve these factors can boost employee loyalty, reduce turnover, and attract a more committed workforce. READ MORE
Global travel has positioned luxury hospitality at a cultural crossroads, where diverse guest expectations and multicultural teams intersect. To navigate this complexity, service training is essential, equipping employees with cultural awareness, refined communication, and personalized service strategies. This strong foundation ensures consistent excellence, driving guest loyalty, empowering staff, and distinguishing brands through inclusivity and global competence. READ MORE
Today's hospitality professionals face a dual challenge: maintaining operational efficiency while ensuring a seamless and memorable guest experience. Rising labor costs, inflationary pressures, and evolving guest expectations have forced hotels to rethink traditional processes and adopt smarter, more sustainable practices. While efficiency is often equated with cost-cutting, true optimization lies in striking the right balance between savings and service. READ MORE
The hospitality industry faces shifting guest expectations, rising costs, labor shortages, and rapid technological change, requiring sales leaders to adapt creatively. Guests expect digital touchpoints, personalization, and flexibility, leading hotels such as SkyBeach Resort to deliver tailored packages and unique experiences. Success depends on transparent pricing, smart tech adoption, and strong workplace culture, enabling hotels to balance profitability and guest satisfaction in a competitive market. READ MORE
In hospitality, reputation hinges on how disputes are managed. Traditional reactive approaches expose brands to reputational harm, legal costs, and operational disruption. Proactive conflict management-empowering staff, structuring agreements, and using modern, confidential, tech-enabled arbitration-protects relationships and trust. By treating conflict as brand protection, companies improve outcomes, reduce costs, and turn disputes into opportunities to strengthen loyalty and credibility. READ MORE
Fully staffing the hospitality industry post-pandemic hinges on upskilling to address a 500,000 person labor shortage. With 94% of workers more likely to stay if offered professional development, leading hotels are launching tuition-free education programs. Initiatives like Graduate Hotels' Academy illustrate the positive impact on retention and career growth these programs can have, while also enhancing customer experience. READ MORE
The hospitality industry was hit hard during the pandemic on all fronts, including human resources. It is no secret that industry and its lodging, food service, meeting and events sectors continue to be challenged with identifying, recruiting and retaining employee candidates in the hospitality workforce. The "Great Resignation," as it is referred to, has caused organizations and their HR units to rethink the HR processes. This article will discuss current HR issues, offer suggestions and recommendations for HR practices and operations in industry working as "Academies of Learning". READ MORE
