Amidst soaring temperatures, the hospitality sector is shifting towards sustainability, blending luxury with eco-conscious practices. This piece highlights how luxury accommodations are adopting regenerative design and community engagement to offer sustainable, opulent experiences. HKS explores this new luxury paradigm, aligning with Environmental, Social, and Governance (ESG) values to meet the demands of today's eco-aware traveler. READ MORE
HOTEL BUSINESS REVIEW
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In the dynamic world of hospitality marketing, leveraging social media effectively can impact a hotel's revenue as well as its brand presence. From organic social media efforts that inspire and engage, to targeted paid ads and influencer partnerships, and finally to the high-conversion potential of email marketing, each step in the journey plays a crucial role in driving conversions and revenue. READ MORE
Gone are the days of guests leaving a comment card or taking time to speak with a manager after a reservation. Today's traveler relies on digital review sites, Instagram stories (and the direct messages associated with them) and private messages to say how they really feel, leaving hotels vulnerable to unpredictable viral moments and swift changes in public opinion. READ MORE
It should go without saying that cross-functional collaboration is essential for success in hospitality. The same is true for marketing in the hospitality space. Developing effective marketing strategies that attract and retain guests, drive the topline and boost team member recruitment and retention takes a village, to borrow a phrase. Evolving technology and shifting consumer preferences present complex challenges for the hospitality marketer to overcome. READ MORE
The hospitality industry is experiencing a seismic shift as Artificial intelligence (AI) is rapidly transforming the role of the revenue manager, ushering in a new era for hotel profitability. While some may fear AI as a job-killer, the reality is far more exciting. This intelligent revolution is creating a breed of "revenue management renegades" - a generation empowered by AI to become strategic masterminds, not just data crunchers. READ MORE
Eureka Casinos, the first 100% employee-owned U.S. casino company, prioritizes shared ownership and community impact. CEO Andre Carrier explains how a unique employee stock ownership plan has empowered employees, created a culture of shared success, and fueled significant investment in local communities. The company's commitment to growth is evident in its ambitious expansion plans, including a $100 million remodel in Mesquite, Nevada. READ MORE
In hospitality, the food and beverage (F&B) department plays a pivotal role in guest experiences. As a vital aspect for staying relevant, building an exceptional F&B team is crucial for any hotel restaurant or bar. To truly resonate with guests, you must stay collaborative in all capacities and deliver one-of-a-kind service. Through strategic recruitment, training and retention efforts, organizations ensure sustained excellence and competitive edge in the ever-evolving hospitality landscape. READ MORE
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Hotels have traditionally been designed for guest enjoyment and efficiency and now include new standards for safety and sanitation. Hotel designers are reconfiguring hotel spaces focusing on touchless interactions and high-quality environments for check-in, food and beverage ordering and more. Guest rooms, lobbies, restaurants, meeting rooms, and outdoor spaces are all being examined with consideration of guest service, safety, and sustainability. This article will review current and new trends in hotel design that embrace operations, guest service atmosphere, and marketing. READ MORE
It's no secret that remote work has opened the floodgates for digital nomads looking to make travel their full-time gig. With this increased interest in travel comes an increased demand for functional yet stylish workspaces to promote productivity. Hotel designers are rising to the occasion to recreate the home office infused with a sense of place and community. READ MORE
