Finger pointing regarding the general unemployability of Gen Z does not bring us closer to solving the staffing issue the industry is facing, which is multi-faceted, so this article examines the various causes and workable solutions for each that, combined, can put the workforce, and society, back on track. Spoiler alert: It has something to do with all of us. READ MORE
HOTEL BUSINESS REVIEW
FOCUS:
A guest's experience isn't defined by just one moment-it's the sum of every interaction, from check-in to check-out. A smooth arrival, a spotless room, and prompt service create a seamless stay that feels effortless. While strong sales bring guests in, it's flawless operations that turn them into loyal visitors. When everything runs smoothly, guests leave happy. When it doesn't, no sales effort can make up for it. READ MORE
In the hospitality industry, delivering exceptional service is more than meeting guest expectations; it is a strategic approach to fostering long-term brand loyalty. Studies show high service quality directly impacts customer engagement, which in turn influences repeat bookings, positive word-of-mouth and long-term brand advocacy. This article explores how service quality and customer engagement interact to drive brand loyalty. READ MORE
In this piece, Axonify Co-Founder and CEO Carol Leaman discusses steps and strategies hotels can implement ahead of spring break this year, to ensure the busy travel season is enjoyable for guests and manageable for frontline workers. She shares some of the challenges hotels are facing and ways they can better address staffing, safety training, burnout, mental wellbeing, and more. READ MORE
Today's GenZ employees approach work differently than previous generations, leading many executives to question their reliability. However, understanding and adapting to the young workforce's unique characteristics is the key to staffing stability. Learn actionable strategies to transform GenZ's perceived weaknesses into organizational strengths. Through clear communication, meaningful feedback, and supportive problem-solving approaches, executives can engage their employees to genuinely care about their contributions. READ MORE
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Many hoteliers outsource their professional development to the companies they work for. Hoteliers are ultimately accountable to themselves for their own professional development though. An alternate to outsourcing our professional development is associations. We can gain access to a wealth of resources, networking opportunities, and specialized knowledge that transcends company boundaries by actively participating in industry associations. It could constitute a strategic move that aligns your personal career goals with the trends shaping hospitality and tourism. READ MORE
Human Resources and training director Alexandra Mason shares how South Shore YMCA transformed their L&D program with a game-based training and simulations platform. The transformation enabled her team to plan and create content more strategically and efficiently and unite a diverse workforce across a wide range of disciplines around the core mission of the Y. READ MORE
