August Food & Beverage: Millennials Rule

Trending articles this week...

Andrew Dyer

There’s no question that shared lodging has turned the leisure travel industry upside down. But will it be a gamechanger in corporate travel? With alternative lodging players now advertising more business-friendly bookings, and TMCs making them available on their platforms, it’s clear this option appeals to a number of business travelers. In today’s competitive marketplace, it’s important for hotels to understand where alternative accommodations stand in the business travel space and the potential for both lodging types to continue to grow and find success in capturing business travelers. Read on...

Miranda Kitterlin, Ph.D.

Generational differences have always caused frustrations, in society as well as the workplace. The response to the millennial generation by many older industry professionals was originally to try to bend them to our own views and values: tell them the requirements of the job, enforce performance standards and disciplinary actions, tell them they are not special, and fire them if they can’t get on board. What is interesting about this approach is the idea that we could completely change an entire workforce of over 80 million laborers. A series of discussions with numerous millennial workers offered insight on more positive and productive strategies. Read on...

David Ashen

While the demand for hotel rooms far out-paces the number of overnighters staying in Airbnb properties, year-over revenue produced by Airbnbs has risen noticeably, almost doubling in 2016, putting many hoteliers on notice. As the hospitality industry reacts to the modern traveler’s trending desire for heightened experiences through intimate lodgings that embrace the local vibe, like those provided by Airbnbs, David Ashen, principal and founder of interior design and brand consulting firm dash design, shares ways that hotels are adapting to meet those desires, including features that compete with the rise of locally driven Airbnbs. Read on...

Steven Ferry

Services that fail to change with the times, fall out of use: Robust, third-party QA programs are, surprisingly, one such otherwise valuable service that we may see disappearing as social media are increasingly used by guests and management alike, to determine the state of affairs and rankings of hotels and resorts. The replacement of professionals by amateurs, who are armed with a little knowledge and the full confidence of their own particular experience, is not necessarily an improvement; but it is certainly a reality. Part II of the three-part series on Quality Assurance looks at the pros and cons of each, and the best way to retain the professionalism of QA audits. Read on...

Coming up in September 2018...

Hotel Group Meetings: The Need for Speed

2017 was a banner year in the Hotel Group Meetings marketplace and that trend is expected to continue throughout 2018. Planners are experiencing a renewed sense of confidence due to a reinvigorated economy and increased job creation, which typically provides a boost in corporate meetings. Given this promising outlook, planners are maintaining a fast and furious pace, and they are utilizing an array of technologies to speed things up. For example, planner requests and proposals are expected to be turned around quickly; the mantra seems to be “as soon as possible, or sooner!” To that end, the use of electronic Request for Proposals (eRFPs) to source hotels and venues has increased in recent years, bringing many timely benefits to the Meetings industry. As a result, in order for hotels to attract and book meetings, they have to be willing to operate with a sense of urgency, which is the new baseline for success. Once on property, the need for speed doesn't diminish. Poken is a cloud-based event management platform, which enables attendees to easily and quickly connect, network and share contact info. ClickShare is a wireless presentation system that permits others in the meeting room to share their laptop with the presenter screen at the push of a button. Skype is useful in order to engage with remote participants in real time, and dedicated apps are being routinely used to drive registration and communication before, during and after a meeting. Finally, text messaging is replacing emailing and phone calls simply because it's quicker. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.