HOTEL BUSINESS REVIEW

November FOCUS: Architecture & Design

Hotels have traditionally been designed for guest enjoyment and efficiency and now include new standards for safety and sanitation. Hotel designers are reconfiguring hotel spaces focusing on touchless interactions and high-quality environments for check-in, food and beverage ordering and more. Guest rooms, lobbies, restaurants, meeting rooms, and outdoor spaces are all being examined with consideration of guest service, safety, and sustainability. This article will review current and new trends in hotel design that embrace operations, guest service atmosphere, and marketing. READ MORE

The Curtis Hotel, located in downtown Denver, is known for intentional guest relations stemming from a creative and happy company culture. The lifestyle hotel seamlessly integrates an air of whimsical fun into all corners of the property through unique art installations, hyper-themed rooms and team members who are determined to give guests a memorable experience. READ MORE

In a post-pandemic world, people are ready to come back together. Design can play a key role in this desire for community. By creating a space where visitors and locals alike can intermix and act as a social hub, rather than just a form of lodging, design can elevate guest experience. Hotel Haya, located in Tampa, has used this inspiration in an open-concept design. READ MORE

In a world where your doorbell screens visitors, your device plays your 'relax' playlist when you arrive home from work, and your living room is decorated with hand-selected art, we have all come to expect a level of customized comfort in our surroundings whether we realize it or not. But how are hotels keeping up with this expectation for personalization? READ MORE

Although many of us are ready to see the pandemic fade in the rearview mirror, ongoing concerns about safety remain. Thoughtful design strategies can help put travelers' minds at ease while elevating the guest experience. A hotel executive and senior designer write about design trends for the near and long-term that keep guests safe without sacrificing warmth or luxury. READ MORE

Hotel design has always been an exciting aspect of our industry. The sizzle of the steak. However, the pandemic has re-emphasized the dual nature of hotel design: what appeals to guests must also work to help contain operating costs and improve operating efficiencies. Moreover, in today's dynamic industry, we must also consider what works best for our valued team members. READ MORE

Rising numbers of travelers are utilizing hotels as hybrid live/workspaces, prompting the emergence of flexible new solutions and a boom in renovations and new construction. Developers are, simultaneously, taking the opportunity to enhance their safety protocols…but, as they race to meet travelers' evolving needs, are they missing some overlooked ways design can lessen the likelihood of a crisis? READ MORE

While research studies have investigated the effects of green practices or solid waste management in hotels, few have clarified the effect of pre- and post-operational issues related to food waste arising from the product ranges of hotels and restaurants. In addition, food waste is not yet accepted as an important sustainable practice in many countries over concerns that food waste reduction efforts may hamper guest satisfaction. READ MORE

ARCHIVES

More from our online Library Archives...

Tim Schroeder

Tim Schroeder, President and CEO of Duravit North America, explores how technology and design help shape the hotel guest experience. Focusing on his area of expertise, the bathroom, Schroeder shares insights on leveraging innovations in product development and materiality to offer guests an experience that evokes emotion and affords enhanced levels of trust and safety in the current and post-pandemic world. READ MORE

Katerina Berezina

Some customers are digital natives, inclined to do everything on their phones, including their interactions with hotels, e.g., selecting a hotel, booking a room, setting up their customer account, texting the hotel before arrival, and using their smartphone as a key. However, there is also a group of consumers who would choose a hotel based on a billboard advertising or a printed catalog, who would call the hotel to make a reservation, and would ask to cut a key for them upon arrival. Therefore, hotels need to manage their efforts of technology adoption in such a way to serve the whole spectrum of customer groups. READ MORE

Coming up in December 2022...

Hotel Law: Legal Consequences

The pandemic provoked more than a global health crisis. It also disrupted world economies, financial markets and social systems on a massive scale. Naturally, there are legal consequences associated with this kind of severe business disruption and the issues will be litigated for years to come. In the hotel industry, there are several issues that are currently germane. One issue pertains to the legal obligations hotels have to re-hire employees who were laid off due to the pandemic. Lawsuits have been filed by former employees who claim that certain promises were made to them when they were furloughed, and they are suing hotels for breach of implied contract. Another major issue involves hotels suing their insurance companies for failing to cover their business losses due to the pandemic. Still other hotels have brought lawsuits against local governments for the strict restrictions that were placed on their businesses, chiefly restaurants and bars. These are just a few of the legal issues that will be addressed in the December issue of the Hotel Business Review.