Hotels are hubs of activity and the potential risk of a guest slip and fall or other incident is seemingly everywhere. What can the hotel management team do to adequately manage and reduce risk? This article provides an overview of operational insurance typically carried by a hotel, guidance for responding to covered claims when accidents occur as well as recommendations for claim prevention. READ MORE
HOTEL BUSINESS REVIEW
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There is a new acronym you can adopt for your hotel - YIMBY, meaning Yes In My Back Yard. In this article, read how YIMBY defines opportunities for you team to find fresh out-of-the box occasions to attract your local community - i.e., your neighbors - for newfound opportunities to grow bookings and, in turn, revenues. READ MORE
Holiday events are crucial for hospitality businesses, offering opportunities to enhance customer loyalty, increase revenue, and strengthen community ties. These events, such as New Year's Eve galas and Christmas gatherings, showcase a venue's capabilities and create memorable experiences for guests. However, challenges like staffing shortages, logistical complexities, and rising guest expectations must be addressed to deliver exceptional holiday events. READ MORE
In an era when generative AI technologies such as OpenAI's ChatGPT, Google's Gemini, and Anthropic's Claude are revolutionizing industries, hotel management must evolve. This article explores how generative AI can enhance hotel operations and guest experiences while highlighting the importance of evidence-based management strategies to mitigate risks and ensure responsible AI integration in the hospitality industry. READ MORE
As 2024 comes to a close, hospitality businesses need to start thinking about what challenges and opportunities lay ahead in 2025. Future trends like technology integration, personalization, and sustainability, are just a few highlights that show just how important it is for businesses to adapt to the ever evolving consumer experience to ensure seamless, memorable experiences. READ MORE
The hospitality industry is leveraging technologies like AI and IoT to stay competitive as group business demand grows. AI tools can streamline operations, enhance guest experiences, and boost productivity for hotel staff, while IoT innovations can improve guest satisfaction. The potential for long-term ROI with this tech is clear, making it crucial for hotels to prioritize these advancements to stay ahead in 2025 and beyond. READ MORE
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In the wake of the pandemic, the hospitality industry faces a range of potential challenges and opportunities, from finding enough qualified workers to fill jobs to incorporating ESG standards into hotel operations and construction projects. Economic volatility and rising interest rates could make it more difficult for hotels to secure new financing. What's the push and pull between guest data and privacy? READ MORE
The pandemic has caught all industries by surprise and the hotel industry is not an exception. Parties were not prepared for, and did not anticipate, the extreme challenges that the pandemic would end up causing to hotel rebranding renovation projects. That has led to major delays and at least technical non-compliance with PIP requirements for projects that started before the onset of the pandemic. Franchisors should take that into consideration when assessing non-compliance with PIP. READ MORE
