As the ski season comes to an end, my article looks at the unique challenges of running a hotel in the mountains, and at the winter-specific services provided at ski resort hotels - from the humble Lake Louise Inn in Banff National Park with its affordable family units, packed pizza restaurant, and popular pub nights for ski workers, to the spectacular Waldorf Astoria Park City, the only Waldorf on snow, that gives guests access to high-end, brand new ski and snowboard equipment, and use of its own dedicated Frostwood Gondola a few steps away from the hotel entrance. Read on...
April Guest Service: Empowering People
Trending articles this week...

Brands increasingly seek ways to distinguish themselves in the marketplace by creating a "local" experience. The rehabilitation of vintage buildings offers real opportunities. The historic spaces give a window to the local past. The stories associated with the buildings create a unique guest experience and real sense of the community they are visiting. This article focuses on five case studies from around the country: The Langham in Chicago, the Crawford at Denver's Union Station, the Monaco in Washington, D.C, the Argonaut in San Francisco, and the Adelphi in Saratoga Springs. Read on...

- Hospitality Law
- Owners Beware: Hotels Face Increased Brand and Liability Risks for Human Trafficking
Marriott recently announced the implementation of global anti-human trafficking policies and a training program for all employees. The company's efforts highlight the growing national and international trend toward requiring companies to proactively weed out trafficking from their business and supply chains. Both domestic and international laws are making fighting trafficking a business imperative for hotels who want to avoid brand and liability risks. Read on...

It's been reported that millennials decide within their first 48 hours with an organization whether they will stay on for an extended period of time. Talk about first impressions being the most lasting! Most importantly, the accession and training process for new hires must reflect what works best for our operating model and how we believe people should be treated within any organization. This article will discuss some best practices in making any new hire feel welcome to a hospitality organization while "coming up to speed." It will also consider strategies and techniques that will help keep unproductive misconceptions or misunderstandings from arising between employer and employee. Read on...
Hotel Newswire Headlines Feed

Hotel Newswire Top Pick
![]() As F&B trends are constantly evolving, hotels and owners must collaborate to stay ahead of the curve and provide an elevated dining experience for guests and a high return on investment for owners. From utilizing smart, flexible design to understanding guest preferences and building a strong partnership between hotels and owners, these are the necessary ingredients for success. When done properly, incorporating innovative concepts can work in a hotel’s favor by creating more in-house revenue-generating opportunities. Alan Roberts, global head, Embassy Suites by Hilton, shares insights on how the brand has followed this strategy through its E’Terie and Brickstones concepts and enhancements to its signature Evening Reception and made-to-order breakfast. Read more. |
- LEAD STORY Business & Finance
- Neil Grimmer Brings Passion for Personalized Nutrition to 2018 Global Wellness Summit
- Business & Finance
- BLLA's Boutique Hotel Investment Conference Returns June 6 with Who’s Who of Hospitality & Beyond
- Business & Finance
- Choice Hotels Enters Strategic Alliance With Spain’s Sercotel Hotels for Global Footprint Brand Expansion
- Business & Finance
- Wyndham Hotel Group Unites Its Family of Hotel Brands Under One Name Adding by Wyndham Label to 12 Brands
- Hotel Openings & Acquisitions
- JVD Hotels Opens New Fairfield Inn & Suites by Marriott in Batesville, Mississippi
- Appointments & Promotions
- BENCHMARK®, a global hospitality company, Appoints Denielle Godwin Director of Sales and Marketing for Snow King Hotel
- Expansions & Renovations
- San Diego’s 462-Key Paradise Point Resort & Spa Launches $24 Million Transformation to Be Revealed Throughout 2018/2019
- Business & Finance
- Marriott’s Expansion in the Middle East & Africa Aims to Increase Portfolio by 50 Percent and Debut Additional Brands
- Hotel Openings & Acquisitions
- Owned by Inversions Hoteleres Ebza, W Ibiza Set for Summer 2019 Debut in Spain
- Appointments & Promotions
- RLJ Lodging Trust Announces CEO Succession – Leslie D. Hale to Become President and Chief Executive Officer
- Hotel Openings & Acquisitions
- Lightstone Acquires 183-Key Hilton Garden Inn in Long Island City for $60 Million
- Appointments & Promotions
- Arbor Lodging Management Appoints Lucio Pelloso as Corporate Director of Sales
- Business & Finance
- Hickory Street Capital Selects Pivot Hotels & Resorts to Manage Hotel Zachary at Gallagher Way
- Appointments & Promotions
- Highgate Welcomes Cheryl Williams as Regional Vice President of Sales and Marketing in Hawaii
- Appointments & Promotions
- Andrew Simpson Appointed Executive Chef at The Westin Resort and Spa Langkawi