Coffee relates to various parts of the hotel experience including breakfast. Guests base their overall experience of their stay at your hotel in part by the quality of your coffee and coffee service. The way to make sure that the coffee you serve at your hotel consistently tastes good (and tastes good every single time) is to educate your hotel staff about coffee. In this article, I will go into the details on why coffee education is so important for your hotel staff. READ MORE
Successful people aren't necessarily smarter, happier, or more competent. They are simply better at taking out their trash. Some of us are real trash collectors. HeadTrash shapes our reality, sucks our energy, and shifts our focus from self-acceptance and inner peace to worry and fear. HeadTrash is never helpful in any form. Change your HeadTrash, and you'll change your life. READ MORE
Simply put, art is good business. But the confusion often lies in how to show the business impact of art to your hospitality facility and stakeholders. Understanding the business case for art is only the first step. Here we highlight how art can influence the value of your hotel, through brand identity, creative placemaking and educating decision makers on broader benefits. READ MORE
Spas must adopt new levels of operational efficiency to replace outdated manual practices like payroll, inventory management, and scheduling. "Smart" Technologies have the potential to improve the entire spa business model by creating algorithms for dynamic, demand-driven staffing and scheduling. In the first article of this 2-part series, we will explore best practices to leverage technology back of house. READ MORE
January FOCUS
Mobile Technology
Industry-specific mobile applications are transforming the way hoteliers manage property portfolios and day-to-day operations. Apps, alerts and mobile communications offer hoteliers remote and secure access to key business data, allowing them to work from anywhere while staying connected in real time. Making back office technology available through mobile devices, hoteliers can save valuable time and boost bottom lines through streamlined operations and powerful data management READ MORE
Mobile apps were an exciting option in guest communication for hotels until the low probably of guests keeping the apps on their phone began to hinder the efforts of small to mid-sized hotel brands. In this article we go over some successful alternatives for mobile guest services and the infrastructure that needs to be in place to properly support them. READ MORE
Smartphones have forever altered, mostly improved, many aspects of our everyday lives, and the travel experience is no exception. From planning and booking through check-in and on property experience, to social sharing, mobile represents a key touch point with our guests that enable connection and hospitality in new and evolving ways. READ MORE
The current post-COVID climate has enabled microlearning to adapt the way we conduct employee training and make it more effective and accessible than ever before. This breaking down of information into topical, bite-sized chunks means education becomes much easier to digest, knowledge retention is significantly increased, and hospitality employees can access training from their mobile phone in their native language. READ MORE
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The digital era has ushered in a wave of innovations forever changing the way hoteliers do business, and technology is now of paramount importance to any forward-thinking hotel executive. Even the most reluctant of properties must confront how to make way for a more connected guest experience or risk getting left behind. In fact, according to the 2018 Hotel Technology Study, 62.1 percent of hotels want to increase spending on mobility technology in the next two years. Bluetooth Low Energy (BLE) beacons exemplify one such mobile technology hoteliers need to include in their 2019 budgets. READ MORE
You might hear some people suggest that we're entering the year of mobile, but that's not quite right. Yes, mobile has promised gains for the last few years, but are you ready to achieve these breakthroughs for your property. Despite massive increases in mobile traffic, there are a major reasons why so many hotels are not generating significant increases in reservations and revenue. Why is that? What's holding mobile bookings back? And, more importantly, in an era when mobile has come to the fore and driving direct revenues has taken center stage, what can you do to increase bookings on mobile for your properties? READ MORE
