Of all the tasks required of management, terminating an employee is probably the most difficult and discomforting. This article provides a series of steps to follow in the process of terminating an employee. It addresses how to deal with Performance Improvement Plans, how to prepare to terminate someone, and how to protect yourself and the organization.. READ MORE
HOTEL BUSINESS REVIEW
FOCUS:
The proposed immigration policies of a second Trump Administration raise questions about their implications for foreign national workers. By analyzing policies from Trump's first term and proposed changes, we can anticipate expanded scrutiny, prolonged processing times, higher denial rates, and potential revocations of nonimmigrant classifications. This article serves as a roadmap for navigating these challenges in the coming years. READ MORE
The hospitality industry has not changed significantly in the past 100 years basically. While the making of reservations and researching locations has done a wholesale flip in the past 20 years, at the end of the day, guests arrive, get a room, expect it to be clean, stay, check-out, hope for a correct bill, and continue on with their lives. How can technology help vs. hinder that expectation and process. READ MORE
Automation and AI help hotels, restaurants, and airlines manage labor shortages by managing simple check-ins, order-taking, and basic customer service inquiries. This enables employees to concentrate on more intricate customer interactions, personalized service, and high-value duties. Some examples include AI-powered chatbots, self-service kiosks, and cleaning systems. The future is not merely about replacement but adaptation and partnership, leading to a redefinition of many job roles. READ MORE
Studies have found that approximately 65% of Gen Z employees leave their jobs within the first year of employment. As Gen Z replaces millennials as the youngest generation in the workforce, they also present a different mindset and new set of preferences when it comes to their ideal workplace. This article shares strategies, programs and policies that may help retain Gen Z talent. READ MORE
ARCHIVES
More from our online Library Archives...
The General Manager of the future must be a multifaceted leader with a strong business acumen, exceptional communication skills, and a deep understanding of the evolving hospitality landscape. They must balance guest needs, owners, employees, embrace technology, and foster a positive work environment. This article delves into the key qualities that make for a successful hotel manager of the future. READ MORE
Like other industries, the hospitality environment is undergoing a transformation, and the hotel industry is on the front lines. Leaders must navigate through differing employment expectations, vast customer perceptions and wants, and rapidly changing technology. All are significant and codependent. For executive leaders, these challenges can feel like they are turning a big ship in treacherous waters. Is there a way to navigate through? Yes. READ MORE
