HOTEL BUSINESS REVIEW FOCUS:
In today's fast-paced world, clients value ease and efficiency. This article explores how hotels can win and retain business by simplifying the booking process, improving communication, and aligning with client priorities. When sales and operations work from the same client-centered strategy, they create seamless experiences that build trust, reduce stress, and ultimately make it easier for clients to say "yes." READ MORE
This article highlights how the most impactful hospitality design often happens quietly, behind the scenes. I share how thoughtful choices in lighting, materials, space planning, and technology can reduce long-term operational costs while still creating welcoming, beautiful environments. When invisible design works well, guests don't notice - and that's exactly the point. The result is a space that performs effortlessly and consistently. READ MORE
To reduce costly turnover in hospitality, executives must seriously analyze and recalibrate workloads across departments with a new lens. Over time, unrealistic expectations rooted in emergency-era efficiencies and A-player benchmarks have been set for everyone to follow, yet they are not sustainable. By identifying the realistic staff capacity of today's new workforce, executives can create a more productive and attractive work environment. READ MORE
Hotel companies often face ongoing staffing needs, but rushing the hiring process or making reactive decisions can lead to costly mistakes. A thoughtful, well-communicated and timely hiring approach supported by trained interviewers and clear job postings ensures stronger hires, reduces turnover and protects team morale. Prioritizing quality over speed ultimately benefits both the business and its employees. READ MORE
Resorts and hotels may not be tapping into the current trends to target families and increase revenue. It's time to cast a wider net to reach Baby Boomer, Gen X, Millennial and Gen Z parents. Itavi founder and CEO Ayana Rodriguez shares how to appeal to families, current trip themes, the importance of trustworthy on-site childcare services and marketing strategies. READ MORE
LIBRARY ARCHIVES 
In a highly competitive industry with quickly evolving technology and heightened consumer expectations, hotels need to go above and beyond to stand out. Hyper-personalization is a targeted approach to marketing that creates a deeper emotional connection and increases conversions, making it an operational imperative for 2024 and beyond. This article will explain how to implement hyper-personalization at your property today. READ MORE
Business travel continues to rebound, with 2023 spending projected to reach $1.16 trillion. Nonetheless, economic pressure - along with geopolitical conflict - is threatening positive progress. As the industry works to recover, emerging trends could hold the key for destinations seeking to overcome headwinds and position themselves for a new surge of success. READ MORE
