Highgate's "People First" philosophy has led to some of the highest retention and lowest turnover rates in the industry. Chief People Officer Geri Williams-Fitts shares three core tenets that can help hospitality companies refocus their priorities to future-proof and advance the hospitality industry as a whole. READ MORE
HOTEL BUSINESS REVIEW
March FOCUS: Hotel Human Resources

If you are left scratching your head as a result of the demand for talent and the short supply of it on this side of the Covid pandemic, this article is for you. What are the key factors that will help you survive in these tough times and be able to gain your fair share of the available leadership talent base? Read on to find out! READ MORE

Lessons of history and innovation anchor the premise of this article. As the hospitality market struggles with ongoing staffing and labor challenges, the terms of service have changed dramatically. This article highlights patterns of transformation and the urgency for brave-hearted organizational innovation. Not only are employees seeking versatility and flexibility, but many people are also seeking significant improvements and changes to their quality of life. READ MORE

While the hotel industry has long since passed COVID-19 fatigue, there have been some incredibly powerful lessons to come out of the pandemic. From the talent perspective, we have to be innovative, proactive, and empathetic in order to succeed. By focusing on talent retention, talent acquisition, and talent development, hotel companies can position themselves for post-pandemic success. READ MORE
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What kind of support should a hotel executive receive from their HR team in 2021? And what kind of support should they expect their HR team to expect from them? Find out from an expert how HR has changed over the past 40+ years, how you should change with it, and how all will benefit along the way! READ MORE

It still sends shivers down my spine when I think back to the beginning of the pandemic, faced with having to make drastic cuts in labor. Now two years later, we are still in the trenches looking to shift from recovery mode to a state of adapting and thriving, specifically in our efforts to attract and retain top talent. READ MORE