Editorial Board

Ms. Hercik

Cecilia Hercik

Founder & President, C-Spa Consulting

Cecilia Hercik brings over 25 years of experience in resort and spa openings, both nationally and internationally, and has an extensive background in spa management and hospitality operations. She has worked for such companies as Ritz-Carlton Hotel Company, Aveda-Neill Corporation, Waldorf Astoria Resorts and WTS International Spa Consulting Company. A graduate of the Instituto Metropolitano of Lima, Peru and studies and certifications from the Florida Community College of Jacksonville, Florida; Ms. Hercik is fluent in both English and Spanish. She is also certified by the Global College of Natural Medicine as a Nutritionist Consultant. Ms. Hercik started her career working in various management positions with The Ritz-Carlton Hotel Company in Florida and has been with this company for 12 years, eventually becoming their first Executive Spa Director at The Ritz-Carlton Hotel in New Or-leans. She then spent the next two years as the Corporate Spa Director for Aveda-Neill Corporation overseeing 10 Day Spas before returning back to resort spa operations as the Director of Spa Sales & Operation for Spa Grande at The Grand Wailea, a Waldorf Astoria Resort. At Spa Grande, Ms. Hercik was responsible for overseeing the 50,000 square foot spa facility with its 200 workers and has been with the company for over 7 years. In September of 2011, she joined WTS International as the Regional Director of Spa Opera-tions for Hawaii responsible for overseeing the day to day operations of the award win-ning Kapalua Spa in Maui, a 45,000 square foot Destination Spa, and the Spa at Trump Waikiki Hotel at Oahu, a luxurious Boutique Spa. And now, owner and founder of C-SPA Consulting firm and Managing Partner at Lumeria Crystal Spa located in Lumeria Maui Retreat, Hawaii. Ms. Hercik is a member of the International Spa Association (ISPA) as well as a member and the Board Treasurer for the Hawaii Spa Association (Hi-Spa). She is also a member of Maui’s Hui Hoaloha, a dedicated group of successful women who represent a diverse cross section of the community and who continue to impact the lives of others through their philanthropy & Mana’olana Pink Paddlers -Nonprofit Organization against cancer.

Ms. Hercik can be contacted at 808-870-4692 or cecilia@cspaconsulting.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.