Editorial Board   Guest Author

Mr. Porter

Jason Porter

Regional Managing Director, Pinkerton

Jason Porter CPP, is a Regional Managing Director at Pinkerton, and has been involved in corporate, criminal, and civil investigations and executive protection for over 15 years. He served honorably in the U. S. Marine Corps as a non-commissioned officer with the 1st Fleet Anti-Terrorism Security Team Company working with both public, private and federal organizations. During his time with FAST Company he was highly trained in counter/anti-terrorism operations, hostage rescue diplomat security. After leaving the Marine Corps Mr. Porter was hired by a prominent investigations and consulting firm in Las Vegas as the Director of Operations & Investigations. He has been a successful executive with two major contract security companies, where he was responsible for over three-thousand billable hours per week. He has managed the security at many facilities including a DOE Security contract which provided armed and unarmed security. He has developed training and quality assurance programs that increased the production and effectiveness of the security forces for numerous clients. Jason has over 15 years of high-level corporate security experience, and has been awarded his Certified Protection Professional (CPP) by the American Society of Industrial Security (ASIS). Mr. Porter successfully developed and implemented an anti-piracy and counterfeiting enforcement and training program. This program was largely successful in Nevada, Arizona, and Utah where he has conducted identification of pirated/counterfeit product training for numerous local, state, and federal agencies. Mr. Porter has been invited to and spoke at the National Gang Conference on the connection between street gangs and intellectual property crimes. Mr. Porter is currently a court recognized expert, and has testified on behalf of the plaintiffs and the defense. He has conducted numerous employee theft and loss investigations for various corporations, and has extensive training and experience in interviewing and interrogation techniques

Mr. Porter can be contacted at 46-431-5598 or Jason.Porter@pinkerton.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.