Ms. Nedry

Roberta Nedry

President

Hospitality Excellence, Inc.

Roberta Nedry, President of Hospitality Excellence, Inc. promotes service excellence through guest experience management and develops specific programs to enhance guest and customer service. She works with industry leaders on how to generate repeat, referral and additional business based on exceptional service. With more than 30 years of executive training, client service and marketing experience, Ms. Nedry consults with clients and hospitality leaders on guest perception studies and programs to enhance profitability while making guests happy. Previously, she served as the General Manager for the International Concierge Institute and the International School of Tourism for the United States, Latin America and the Caribbean. Trained in Guest Relations through Walt Disney Productions and a two time Disney "Ambassador to the world" finalist, Ms Nedry holds a B.A. In Linguistics from UCLA and is fluent in French, proficient in German and Spanish, with studies in Japanese and Italian.

Ms. Nedry is active in the Hospitality and Tourism Industry and has been a featured speaker at numerous hospitality, concierge and business platforms. Her work has been published in China, Australia, Poland and throughout the United States. She writes an international business column on service excellence and guest service in the Hotel Business Review and is a guest columnist for The Triton, an international mega-yacht publication. Ms. Nedry was recently awarded honorary membership and honorary gold keys in Les Clefs d 'Or, the international association of professional concierges from top four and five star resorts worldwide. She is a member of the Editorial Board of HotelExecutive.com, the Gold Coast and Southern Florida Concierge Associations and is published regularly in HCareers.com, eHoteliers, 4Hoteliers and numerous other hospitality news sources and publications. Considered an expert in customer, client and guest service, Ms. Nedry's expertise is also published and sought by the funeral, financial, healthcare, commercial real estate and non-profit industries.

A former California's Junior Miss, Ms. Nedry served the Florida's Junior Miss Scholarship Program as Mistress of Ceremonies for the State Finals and served on the Florida and California Junior Miss Board of Directors. She is also active with the America's Junior Miss Council and continues to emcee Junior Miss programs. She led the American Cancer Society's Marketing Committee as Chairman for the Florida Division 1997 - 1999 and remains active with the National efforts of the American Cancer Society. She was appointed to the Florida Chamber of Commerce Board of Directors in the late 90's. Ms. Nedry was named one of South Florida's "40 Rising Stars under 40" in 1998 as recognized by the South Florida Business Journal for her accomplishments. She currently has a book, newsletter and other new training products under development to meet the increasing demand for her expertise in guest experience management and exceptional service delivery.

Ms. Nedry can be contacted at 877-436-3307 or roberta@hospitalityexcellence.com

Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
By James Bermingham, Vice President, Montage Hotels
"Embassy Suites 'The Circle of Leadership"
By Darci Riesenhuber, Director of Brand Culture, Embassy Suites Hotels
"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.