Editorial Board

Mr. Carter

Kevin T. Carter

Managing Director, Airlie Foundation

Kevin Thomas Carter CHA, has over 34 years experience in hospitality operations around the world. A proven performer, he has garnered the respect of industry leaders for his ability to motivate and challenge his team to achieve their potential. Mr. Carter is currently the Managing Director for the Airlie Foundation and has served in varying roles within the hospitality industry including, Director, Corporate Director, Resident Manager, General Manager and independent consultant. Kevin’s experience in the industry has been obtained while leading teams at of some of the countries most notable properties including the Rancho Bernardo Inn, U.S. Grant Hotel, Intercontinental Hotel San Diego, Club Corporation of America, Rancho Valencia Resort, Kiawah Island Resort, Bald Head Island Resort, The Founders Inn, and Airlie Conference Center. Mr. Carter has served on the opening team of several Hotels throughout his career in addition to transitioning several properties for new owners and operators. A sought after public speaker on a variety of subjects. Kevin was the keynote speaker for the Annual National Conference on University and College Conference Centers (NCUCCC) at the University of Alabama. Topic expert presenter for several International Association of Conference Centers (IACC) meetings. Mr. Carter has been a leader in many associations and civic groups and has served locally on the Board of Directors for the Fauquier County Chamber of Commerce and the Fauquier Americas Promise. He served as the President of Warrenton Rotary Club, and Senior Warden and School Board Treasurer for the St. James Episcopal Church in Warrenton. Mr. Carter currently serves as a Trustee on the Board of Directors for the Fauquier Hospital, Health System and Fauquier Health Foundation and works on the Compliance & Audit and Quality & Safety Committees. Mr. Carter resides in Warrenton, Virginia 50 miles outside of Washington, D.C. in the foothills of the Blue Ridge Mountains with his wife Carrie and three children Madison, Emma and Jack. In his “free” time, Kevin enjoys sports with his active family, fishing, hunting, politics and an occasional round of golf.

Mr. Carter can be contacted at 540-341-3207 or kcarter@airlie.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.