Editorial Board

Ms. Miller Sander

Dawn Miller Sander

Partner, Conflict Transformation Associates, LLC

Dawn miller Sanders is a partner at Transformation Associates, LLC. As a conflict transformer, mediator and ombudsman Dawn Miller Sander assists teams and leaders on their journey of developing new and effective communications skills, especially skills important to moving through conflict. These skills positively affect organizational results, team members’ morale, personal lives, and the related human and organizations costs. Leaders and their teams who embrace this work experience lasting long-term benefits in all areas of their lives. They are empowered with new tools and techniques and are further equipped to create a positive and rippling effect on those in their path. The practice of conflict transformation is a new and emerging concept in the public and corporate sector; however, it has been used by ombudsmen, mediators and alternative dispute resolution practitioners (ADR) for many years to bring peace to the world. Dawn graduated from Eastern Mennonite University’s Center for Justice and Peacebuilding with a MA in conflict transformation. Having her degree and twenty plus years as a sales leader at AT&T, she made the decision to bring conflict transformation tools to organizations. Dawn opened Conflict Transformation Associates, LLC in August 2012. She and her business partner bring Conflict Transformation tools and a unique, fun and powerful learning approach to their clients. Please visit www.transformationllc.com for more information.

Ms. Miller Sander can be contacted at dawn@transformationllc.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.