Editorial Board

Mr. Leutwyler

Ric Leutwyler

CEO EventSpark and Founder/President of Philanthropegie, EventSpark / Philanthropegie

Founder. Servant Leader. Innovation Enthusiast. Ric Leutwyler is someone who has worn many hats - and he wouldn’t have it any other way. Mr. Leutwyler is passionate about making a difference and tapping into the full potential of the people around him. From small cubicles to corner offices, the phrase - “Leadership is Action, Not Position” - has always been a part of his workspace and his leadership style. Much of his time is focused on strategy, innovation and the engagement of team members, customers and partners in finding new ways to create lasting value. Extensive experience with technology firms like AT&T, Pegasus Solutions, SkyTouch Technology and EventSpark, combined with more than 20 years of leadership roles within Cendant (Wyndham Worldwide), Best Western and Utell Hotels & Resorts provides him with a deep understanding of the technology needs of the hospitality industry. The opportunity to travel and work abroad in more than 30 countries has created an understanding of the complexities and benefits of operating from a global perspective. Mr. Leutwyler has served on the board of several philanthropic organizations including his current role as board member for Orchard: Africa. To support social good on a broad level, he recently founded Philanthropegie – an organization dedicated to helping individuals, organizations and nonprofits achieve their philanthropic goals.

Mr. Leutwyler can be contacted at 602-723-0019 or ric.leutwyler@gmail.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.