Editorial Board   Guest Author

Mr. Fistrovich

George Fistrovich

Executive Chef, The Ritz Carlton Naples, Southwest Florida

Chef Fistrovich leads more than 100 culinary professionals and oversees all food and beverage operations and culinary services for the ten dining experiences and group banquets at The Ritz-Carlton, Naples and The Ritz-Carlton Golf Resort, Naples, both located on Southwest Florida’s Paradise Coast. In recognition of his outstanding accomplishments and culinary passion, Chef Fistrovich was honored by The Ritz-Carlton Hotel Company in 2012 with the Award for Culinary Excellence and named Chef of the Year for the Americas. Chef Fistrovich has more than 21 years of culinary experience, and most recently served as executive chef at The Ritz-Carlton, Key Biscayne where he directed the resort’s three full-service restaurants, exclusive Rum Bar and more than 80 culinary professionals. His additional experiences in the culinary arts come from his role as executive chef for a number of leading hotels and restaurants from around the world, including The Kerry Centre (Beijing); Harrods (London); The Royal Towers at Atlantis (Paradise Island, Bahamas); The Marina-Mandarin Hotel (Singapore); and The Hayman Island Resort (Great Barrier Reef, Australia). Chef Fistrovich has also completed a number of advanced culinary learning extensions in venues throughout France, Singapore, London, China, Australia, the Bahamas and Washington, D.C.—as well as core training experiences in the kitchens of New York City’s famed Tavern on the Green, Chicago’s L’Escargot on Michigan, and the renowned Jean-Louis at Watergate in Washington, D.C. After studying at Chicago’s Washburne Culinary Institute, Chef Fistrovich expanded his education to include advanced curricula at the Culinary Institute of America, International Pastry Arts Center, and Carma Ltd. in Dübendorf, Germany.

Mr. Fistrovich can be contacted at

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.