Editorial Board   Guest Author

Ms. Hoheb

Camille Hoheb

Managing Director, Wellness Tourism Worldwide

Camille Hoheb is committed to improving well-being around the world. She is the founder and president of Wellness Tourism Worldwide (WTW). WTW provides research, training and advisory services to destinations, travel suppliers and travel sellers that want to grow in the lucrative field of wellness travel. Her work to advance well-being and economic growth through travel is prolific. Ms. Hoheb is the author of "The Guide to Selling Wellness Travel", which is sold in 27 countries. The Guide was updated and released in a Spanish edition, “La Guia Para Vendar Viajes de Salud y Bienestar.” She authored several reports including” “The Top 10 Wellness Travel Trends”, “U.S. Vacationers: Health, Happiness & Productivity” and “Wellness Travel: Shaping America’s Health & Economy.” She is an accomplished speaker and workshop facilitator. As a topic expert, she has spoken at over 40 events in the Americas, Middle East, Asia and Europe presenting at ITB Berlin, the Arizona Governor’s Conference on Tourism, NTA Travel Exchange, ASTA Annual Conference and at the World Food Travel Conference to name a few. To better serve the travel community, Ms. Hoheb recently launched Wellness Travel Academy. WTA is a suite of digital products and online continuing education for tourism professionals. Programs are available to travel agents, tour operators and suppliers. She is the editor of the Wellness Travel Journal, an online media and newsletter outlet providing news to both consumers and trade professionals. Ms. Hoheb received seven awards for tourism marketing excellence and was recognized as a “Trendsetter" in 2015. Her career spans twenty+ years experience in healthy consumer lifestyle marketing. She earned a Master’s Degree in Healthcare Administration. She is featured in Forbes.com, Delta Sky Magazine Successful Meetings, and Huffington Post and many other publications. Camille serves on several advisory committees and is a new Ambassador to Global Wellness Day. Please visit http://www.WellnessTourismWorldwide.com for more information.

Ms. Hoheb can be contacted at 310-720-1755 or camille@wellnesstourismworldwide.com

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.