Editorial Board   Guest Author

Ms. Bailey

Amy Bailey

VP of Finance and HR, TSheets

Amy Bailey oversees all of the finance, human resource, legal, and facilities operations at TSheets — a time tracking and employee scheduling app that's used by 20,000 businesses worldwide. Her key role is to make the entire enterprise run smoothly, so the TSheets team can stay hyper-focused on helping its customers journey into greatness. Before TSheets, Ms. Bailey spent eight years working in the business assurance group at Coopers & Lybrand, now better known as PricewaterhouseCoopers following its 1998 merger with Price Waterhouse. Back in the technology sector, TSheets is just one of a number of high-growth companies that Ms. Bailey has worked for during her career. She has more than 25 years of experience in the sector having worked for Microsoft, Extended Systems (a printer-sharing and data/server management system company that was acquired by Sybase), ProClarity (a business intelligence and data analysis software company that was acquired by Microsoft in 2006), and Silverback Learning Solutions (a SaaS company focused on solutions to provide individualized learning plans and interventions for students). Amy also spent 3 years consulting for Marlin Equity (a global investment firm, focusing on due diligence and operation integrations for some of its technology portfolio companies.) Based in Boise, Idaho — which is home to a thriving tech community of its own — Amy has two children and lives with her husband and an English Mastiff named Scout in a fixer-upper in Boise's historic north end. Ms. Bailey is an original tomboy and enjoys all that the Idaho outdoors offers. She spends as much spare time as she can on a bike on a country ride or in the mountains, and cooks and bakes like a champ—the ultimate way to earn back those lost calories.

Please visit http://tsheets.com for more information.

Ms. Bailey can be contacted at 888-836-2720 or amy@tsheets.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.