Editorial Board   

Mr. Kravetz

Dana Kravetz

Managing Partner, Michelman & Robinson, LLP

Dana A. Kravetz is the Managing Partner of Michelman & Robinson, LLP (M&R) and leads the firm's Employment Litigation Practice Group. Mr. Kravetz focuses his practice on counseling and litigating on behalf of hotel and resort management. He routinely defends his clients in various employment matters, including discrimination, sexual harassment prevention, wrongful termination, reduction in workforce, hiring practices, and wage and hour issues, including class action litigation.

Mr. Kravetz has significant experience with virtually every aspect of employment litigation. Mr. Kravetz frequently handles whistleblower claims, and routinely advises and litigates disputes concerning state and federal acts, including the Fair Employment and Housing Act (FEHA), Equal Employment Opportunity Commission (EEOC), the Worker Adjustment and Retraining Notification Act (WARN), Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).

Mr. Kravetz also assists companies faced with Department of Labor (DOL) audits and Division of Labor Standards Enforcement (DLSE) claims and audits. He counsels and litigates on behalf of clients in matters involving executive employment contract disputes, independent contractor issues, misclassification and non-competition agreements.

Mr. Kravetz adeptly drafts, reviews and negotiates employment contracts and separation agreements, including non-disclosure and trade secret covenants, for executives, management, partnerships and consultants. He advises clients on workplace training, investigations and compliance.

Among Mr. Kravetzís clients are prominent hotels, restaurants and food and beverage wholesalers. Mr. Kravetz was selected for inclusion in the 2015, 2016 and 2017 Best Lawyers in America USA Guide (Labor Law, Management). He has been named to the list of Southern Californiaís Super Lawyers from 2005-2016, and in both 2015 and 2016 received special recognition as one of the Top 100 attorneys in Southern California by Super Lawyers Magazine.

Mr. Kravetz serves on the Government & Legal Relations Committee of the California Hotel & Lodging Association and is an Advisory Board Member of the Cornell Institute for Hospitality Labor and Employment Relations.

Please visit http://www.mrllp.com/professionals-Dana-Kravetz.html for more information.

Mr. Kravetz can be contacted at 310-564-2670 or dkravetz@mrllp.com

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.