Editorial Board   Guest Author

Ms. Kane

Victoria Kane

Counsel & Compliance Manager, Shiftgig, Inc.

Victoria Kane has extensive experience as legal advisor and management consultant in all areas of labor and employment law for various industries, such as hospitality, food service, staffing, advertising, marketing, technology, dealerships, colleges, government agencies and non-profit organizations. She has developed and implemented corporate university training for Fortune 500 businesses across North America. She has created and led coalitions of employers, franchisors, Chambers of Commerce, schools, and associations to develop education and job training opportunities for industry sectors, focused on upgrading skills and training of U.S. Veterans and individuals with hiring barriers (such as English language skills, disabilities, and non-violent criminal records). She has legal experience vigorously defending employers against single plaintiff and class action federal and state employment matters; and developing effective enterprise risk management strategies. Ms. Kane has thoroughly enjoyed teaching at Kendall College for over four years. Kendall is the Number One Chicago program for preparing students for careers in culinary arts and hospitality management. (TNS Global - 2013 Survey) Victoria develops content and assessments for teaching both on-ground and online courses in Legal Issues in Hospitality Management, Bankruptcy & Reorganization, Human Resources Management, and Risk Management. She also developed the Contract Law course for the Laureate partner school in Saudi Arabia. Currently, Ms. Kane serves as Counsel & Compliance Manager for Shiftgig, Inc., connecting millions of people to millions of shifts with employers in hospitality, retail, customer service and light industrial verticals. Shiftgig uses proprietary technology and mobile/web apps to continually assess worker demographics, time-to-fill efficiencies, and value-added services for year-round rapid deployment of a qualified talent pool.

Please visit http://shiftgig.com for more information.

Ms. Kane can be contacted at 312-489-5666 or vkane@shiftgig.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.