Editorial Board   Guest Author

Ms. Love

Jana Love

President, ProSolutions

Jana Love is the President, CEO, and founder of ProSolutions, LLC.  Since 2002, ProSolutions has offered customer service consulting, pricing research, mystery shopping and evaluations, performance improvement strategies, training, and program and certification development to such clients as Marriott International, Wyndham Worldwide, Loews Hotels, Urgo Hotels & Resorts, Davidson Hotels & Resorts, and Advent Health System.  Over the years, ProSolutions has continued to grow and expand, especially in the area of pricing research.  They maintain a global contract with Marriott International, to perform Marriott's hotel pricing research and analysis, which continues to result in millions of dollars of additional revenue for Marriott.

Ms. Love's career began with Marriott International, working in sales and marketing. In 1989, she departed to found ProShop Evaluation Services, Inc. ProShop offered mystery shopping, evaluation, and training services to top international hospitality companies.  She also formed Shop2000 in 1997 with two other principals. Shop2000 was developed exclusively for Marriott Group Sales and Catering, and they designed and implemented the unique sales training program, "Walking in the Shoes of the Customer."

Ms. Love's passion behind the company's tag line, "The Total Customer Experience Company" is truly what pushes the business culture since it always comes back to increasing customer engagement and loyalty in order to achieve success. The training philosophy that drives ProSolutions is that every client has a unique need and situation, so they "fix what they find" with customized training options geared towards each different audience.  Nothing comes off the shelf.  They also believe training should provide immediately actionable items and easy takeaways. 

Please visit http://www.prosolutions.net for more information.

Ms. Love can be contacted at +1 407-758-0263 or jana@prosolutions.net

Coming up in September 2020...

Hotel Group Meetings: Demand vs. Supply

It is a great time for hotel group meetings. It is expected that once again this sector will grow by 5-10% in 2020, partly due to the increasing value of in-person group meetings. Because people now spend so much time in front of their screens, face-to-face interactions have become a more treasured commodity in our modern world. Plus, the use of social media reinforces the value of engagement, discussion, conversation, and networking - all areas where group meetings shine. Despite this rosy outlook, there is a concern that demand for meetings far exceeds the supply of suitable venues and hotels. There are very few "big box" properties with 500-plus rooms and extensive conference facilities being built, and this shortage of inventory could pose a serious challenge for meeting planners. In addition to location concerns, the role of the meeting planner has also evolved significantly. Planners are no longer just meeting coordinators - they are de facto travel agents. Cultural interactions, local dining, experiential travel, and team-building activities are all now a part of their meeting mix. Plus, they have to cater to evolving tastes. Millennials are insisting on healthier venues and activities, and to meet their demands, hotels are making yoga breaks, fresh-pressed juices, plant-based diets, state-of-the-art gyms, and locally-sourced menus available. Millennials are also insisting that meeting venues practice Corporate Social Responsibility, which means upholding sustainable and ethical values; investment in the local community; health and well-being of employees; and general business practices that reflect being good citizens of the planet. Finally, there is a growing trend to merge meetings with other local events, such as music festivals, sporting events, and cultural attractions. The December Hotel Business Review will report on issues relevant to group meetings and will document what some hotels are doing to support this part of their operations.