Ms. Stevens

Wendy Stevens

Executive Vice President

First Hospitality Group

In her role as executive vice president of First Hospitality Group (FHG), Wendy Stevens is responsible for developing and executing company strategy at a high level, pinpointing valuable business opportunities, and scouting out the best of the best for our workforce. Disciplined and determined in her approach, every challenge that comes across her desk is met with a sense of urgency that guarantees results.

Ms. Stevens was exposed to the world of hospitality from an early age, becoming increasingly familiar with back-of-house operations as her mother lived and worked in a hotel. Despite her varied focuses in school, ranging from political science to fashion merchandising, it was the time spent working guest services in a front office during college that ultimately shaped her career path. Ms. Stevens joined FHG in 2001. Throughout her 14 years with FHG, the accomplishment about which she is most proud is the assemblage of her team of innovative leaders. When she joined FHG, there were only 17 hotels in the portfolio and only two other sales people. Since then, FHGs portfolio has more than tripled; departments dedicated to marketing and revenue management have been developed to offer more holistic and dedicated support, and a total sales department of three grew to a team of more than 20.

She attributes her success to the singular idea that there is nothing that you can't do; the only limits that we have, we set for ourselves. Ms. Stevens has truly seen hotels from every angle, from suburban 80-room select service hotels to 500-room downtown convention centers, giving her the knowledge and first-hand understanding necessary to excel in her collaboration with people at all levels.

Please visit http://www.fhginc.com for more information.

Ms. Stevens can be contacted at 224-257-4000 or wstevens@fhginc.com

Coming Up In The July Online Hotel Business Review




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Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether its spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies like brain fitness exercises, electro-magnetic treatments, and chromotherapy but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.