Editorial Board   Guest Author

Ms. Howe

Teri Howe

Principal Product Manager, Agilysys

Teri Howe is a principal product manager at Agilysys, a leading technology company providing innovative software solutions for point-of-sale (POS), property management, analytics, inventory and procurement, and mobile solutions and services to the hospitality industry. Ms. Howe is a global subject matter expert on POS mobility and is responsible for the strategic development of the InfoGenesis product family. During her time at Agilysys, Teri has focused on positioning InfoGenesis as the leading point-of-sale technology solution for the hospitality industry focused on delivering value through stronger guest engagement. Over the past five years, the company has taken a leadership position in moving hospitality solutions to next-generation Software as a Service (SaaS) and mobile capabilities. And, with its new rGuest platform, Agilysys provides the first platform-based, fully integrated hospitality solution focused on optimizing the guest experience through a single comprehensive view of each guest in every interaction. Please visit https://agilysys.com for more information.

Ms. Howe can be contacted at 770-810-6053 or teri.howe@agilysys.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.