Editorial Board   

Mr. DiLeva

Michael DiLeva

Executive Vice President, The IDT Group

Michael DiLeva joined The IDT Group - the hospitality industry's leading Customer Relationship Management (CRM) services provider - in 2007 as the head of both the company's Gaming Division and corporate business development. In this role, he oversees a variety of tasks such as industry relations, marketing and strategic/solution alliances. Mr. DiLeva also plays an active role in the company's development and delivery of advanced guest management technology and services for hotel chains including Marriott, Millennium, Benchmark, Destination and Mandarin Oriental. IDT also serves over 200 upscale independent properties including Canyon Ranch, The Broadmoor and Hershey Resorts. Prior to joining IDT, Mr. DiLeva served as Executive Vice President and General Manger of KoolConnect Technologies - a leading provider of digital and advanced High Definition entertainment services to the luxury and upscale segments of the Hospitality Industry. While at KoolConnect, Mr. DiLeva oversaw Sales, Marketing, Operations and Product Definition, worked closely with leading operators including Mandarin Oriental, Pan Pacific, InterContinental and Wynn Resorts and helped the company to grow over 1,200% during his tenure. Earlier in his career, Mr. DiLeva served as Managing Director of the Hospitality Practice for Unisys Corporation, a Fortune(R) 300 technology and services company. In that position, he extended the company's travel solutions expertise from airlines into the hospitality industry and introduced a variety of solutions into this prior "green field" market for Unisys, including broadband connectivity and consulting, customer loyalty systems development and implementation, enterprise security and video-on-demand. During his time with Unisys, the Hospitality Practice grew from a start-up to a $12 million business and he personally provided consulting services for C-Level executives at major hotel companies and hospitality vendors in the United States, Europe and Middle East. Mr. DiLeva's other experience includes a stint as Vice President of Marketing for a hospitality technology company that deployed in-room High-Speed Internet Access in upscale and luxury hotel properties throughout the United States. In addition, he spent 10 years in marketing roles for Bally's Entertainment, Inc. and Harrah's Entertainment, Inc. and was the recipient of the 1998 corporate "Chairman's Award," the highest honor offered by Harrah's Entertainment, Inc., for his work helping to develop a patented loyalty program enhancement program. Mr. DiLeva has authored numerous articles on hospitality technology and customer loyalty and served as a Contributing Editor to National Hotel Executive, a leading online trade publication. He holds a Bachelor of Science degree in Marketing Management from Rutgers University and a Masters of Business Administration degree from Saint Joseph's University. He has also completed an executive leadership program conducted by the University of Virginia's Darden School of Business and serves on the Technology Advisory Board for the Penn State University School of Hospitality Management.

Mr. DiLeva can be contacted at 215-487-3522 or mdileva@theidtgroup.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.