Editorial Board

Ms. Stone

Heather Stone

Global Executive Vice President, CSI Enterprises

In 1989, Heather Stone co-founded CSI Enterprises, a highly-acclaimed and award-winning company in the 'FinTech' space, providing innovative payment solutions to some of the world's most iconic brands. As Global Executive Vice President Heather has been a driving force in developing corporate payment solutions within the company’s Electronic Accounts Payable, Mobile, Travel, P-card, fuel card and globalVCard® divisions that serve specific market needs in many verticals including manufacturing, construction, energy, hospitality, healthcare, media, sports and entertainment. Ms. Stone has led the company’s growth within the hospitality industry, where the majority of the top hospitality management companies rely on globalVCard® to process their payment transactions. CSI globalVCard offers dual issuing capabilities with international partner PPS and is also a member of ACTE and GBTA. Corporate purchasing solutions reduce costs and increase profits in all areas of B2B payments, including accounts payable, business travel spending, and fuel purchases. Driven to succeed throughout her 20+ year career, Heather consistently holds herself and her company to the highest of standards, and is the primary driver behind CSI Enterprise’s legendary customer service. Her innate ability to listen, adapt to, and create solutions has earned her the reputation as a trusted advisor to many Fortune 1000 corporate executives. Heather’s drive to succeed extends far beyond the office. She is a passionate as a role model for women in business, and is involved in several women’s business organizations including National Association of Professional Women, where she was named Professional Woman of the Year in 2013 and Women in Leadership recognition 2015 and again in 2016. In addition, she is a competitive marathon runner and vehement supporter of many local and national charities benefitting children in need, including: The Power2Change Foundation (CSI Enterprise’s corporate foundation), Tiger Woods Foundation, George Gervin Youth Center, and St. Jude Children’s Hospital. Heather Stone is an Alumni of Pepperdine University, where she studied business and journalism. Please visit https://www.csiglobalvcard.com/ for more information.

Ms. Stone can be contacted at 239-595-0977 or cperry@csiglobalvcard.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.