Editorial Board   Guest Author

Ms. Heydt

Sandy Heydt

Director of Sales & Marketing, The Logan, Philadelphia's Hotel

Sandy Heydt is Director of Sales and Marketing at The Logan, Philadelphia's Hotel. Ms. Heydt has 25 years experience in luxury hotel sales and marketing, for both resorts and city hotels. Ms. Heydt's passion for building brands, strategic marketing, team empowerment and collaboration supports the owner's vision and goals as The Logan strives to be the most exciting and successful hotel in the marketplace. Ms. Heydt's knack for introducing and engaging new brands to a targeted customer base and working with operations teams to deliver the brand promise is essential to her success at The Logan Hotel. Prior to joining the team at The Logan Hotel, Ms. Heydt was Vice President of Sales at the AAA Five Star/Mobile Five Diamond Eau Palm Beach Resort and Spa, and was instrumental in transitioning this former Ritz Carlton to an Independent resort. Prior to that, Ms. Heydt founded and owned Panetiere Marketing Advisors for 10 years, a company that provided sales and marketing consulting and temporary staffing to a variety of hotels ownership groups and management companies. Ms. Heydt personally worked on projects with Destination Hotels & Resorts, Noble House Hotels & Resorts, Leading Hotels of the World, Preferred Hotels & Resorts and many private owners and investors. She has also provided marketing support to non-profit arts and educational organizations. Prior to opening Panetiere, Ms. Heydt had the pleasure of working at The Brown Palace Hotel in Denver; Resort Semiahmoo in Blaine, WA; The Rittenhouse Hotel in Philadelphia; and the Don Ce Sar Beach Resort in St. Petersburg Beach, FL. Ms. Heydt's earlier career experiences included working as a family counselor and an Executive Director for non-profit organizations. Ms. Heydt attended Temple University in Philadelphia and earned a Masters' degree in Counseling Psychology.

Please visit http://www.theloganhotel.com for more information.

Ms. Heydt can be contacted at 215-963-1500 or sandra.heydt@theloganhotel.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.