Editorial Board   Guest Author

Mr. Dewey

Josias Dewey

Partner, Holland & Knight LLP

Josias N. Dewey is a partner with Holland & Knight LLP and the leader of the firm’s Miami Real Estate Practice Group. He is a financial services and real estate attorney and is considered a thought leader on blockchain and distributed ledger technology. He is the co-author of “The Blockchain: A Guide for Legal and Business Professionals,” the first-ever book on blockchain technology and the law.

Mr. Dewey regularly represents a diverse group of banks and other financial institutions, from large international banks to local community banks, as well as insurance companies and investment funds involved in finance transactions. His finance practice encompasses a broad range of asset classes and transaction structures, including real estate financing, healthcare real estate finance and asset-based lending, such as receivable, inventory, equipment and working capital facilities. He has significant experience representing both lead lenders and participant lenders in participations, syndicated transactions and other co-lending arrangements.

Mr. Dewey also is an experienced software developer who has developed workflow applications to speed up the lifecycle of financing and other transactions by reducing the inefficiencies caused by repetitive, process-level tasks.

Mr. Dewey has written and spoken extensively on blockchain, distributed ledger technology and the convergence of tradition human-prose contracts and computer code-based “smart contracts.” He combines his technical understanding with his experience addressing the legal and regulatory issues that surround the use of blockchain in a broad range of applications. As applied to blockchain and distributed ledger technology,.

Mr. Dewey has experience in several substantive areas of the law outside his traditional area of practice. He also is an adjunct professor of law at the University of Miami School of Law, teaching a real estate transactions course where he places heavy emphasis on how technology is changing the way transactions are structured and counterparty risks are allocated.

Please visit http://www.hklaw.com for more information.

Mr. Dewey can be contacted at 305-789-7746 or joe.dewey@hklaw.com

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.