Editorial Board   Guest Author

Ms. Maher

Melissa Maher

Senior Vice President - Global Partner Group, Expedia, Inc

As the leader of the Global Partner Group for Expedia, Inc., Melissa Maher spearheads all aspects of global business relationships with the company's top hotel partners.  Ms. Maher has taken an active role in driving significant discussions within the hospitality industry regarding issues affecting lodging supply partners and key stakeholders in the online travel space.

Ms. Maher oversees the teams responsible for creating new initiatives, driving the strategy behind negotiations, distribution, and connectivity for Expedia's chains, key accounts, and independent partnerships. She also leads Expedia's gaming lodging supply division.

As part of her role, Ms. Maher also manages the Global Partner Marketing team which strives to enhance relationships with key partners including large and regional brands, connectivity providers, ownership groups, management companies, and industry associations, along with executing marketing communications and global partner events.

During her tenure with Expedia, Ms. Maher has been passionate in driving meaningful dialogue about women in leadership within the company and hospitality industry.

Previously, Ms. Maher served as regional director with Expedia, with oversight of the Nevada/gaming lodging division. Prior to joining Expedia in 2001, Maher opened the Paris Hotel & Casino in Las Vegas as the director of conference center sales. She also served as director of tour and conference sales with the Las Vegas Hilton.

Ms. Maher received an M.B.A. and a B.S. in hotel administration from the University of Nevada, Las Vegas.

Ms. Maher can be contacted at 702-938-2347 or MMaher@expedia.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.