Editorial Board   Guest Author

Mr. Laveti

Sridhar Laveti

Vice President of R&D & Global Customer Support, Agilysys

Mr. Sridhar Laveti is the Vice President of R&D and Global Customer Support at Agilysys. In this role, he is responsible for leading the product engineering and product management strategies for InfoGenesis, LMS, Visual One, Eatec, DataMagine, rGuest Seat and SWS. Mr. Laveti is an accomplished executive and brings more than 25 years of demonstrated technology and management leadership skills to the customer support teams.

Prior to joining Agilysys in 2017, Mr. Laveti was the Senior Vice President of Gaming Systems Business at Scientific Games, a lottery and gaming company. In that role, Mr. Laveti was responsible for overseeing over 1,300 employees and managing the Gaming Systems business group, which included R&D, Product Management, Services and Support.

In his earlier career, Mr. Laveti was with Manhattan Associates, a supply chain planning and execution software solutions company. As one of the first five employees, Mr. Laveti helped drive the design, development and services of the company's flagship products. During his 14 years at Manhattan Associates, Mr. Laveti held a variety of leadership positions with increasing responsibility, overseeing the development and services management of their supply chain solutions. Most recently, he was Senior Director of Professional Services at Manhattan Associates, responsible for software delivery and consulting services. During his tenure, Mr. Laveti contributed to the company's significant revenue grew to approximately $300 million annually, and more than 2,000 employees worldwide.

Mr. Laveti graduated from University of Madras, India with a master's degree in Engineering. He also received a bachelor's degree in electronics and communications from University of Madras, India. In his free time, Mr. Laveti volunteers with multiple charities in Atlanta area to assist underprivileged families in urban areas.


Please visit http://www.agilysys.com for more information.

Mr. Laveti can be contacted at +1 770-810-7800 or sridhar.laveti@agilysys.com

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.