Editorial Board   Guest Author

Mr. Schwartz

Matt Schwartz

Chief Technology Officer of Information Technology, Sage Hospitality

Matt Schwartz currently serves as Chief Technology Officer of Information Technology at Sage Hospitality. In this capacity, Mr. Schwartz has responsibility for all aspects of IT including both within Sage's corporate offices and across all Sage Hotels within the United States.

Mr. Schwartz oversees teams that handle applications, infrastructure, business intelligence, project management and security for the entire company. He spends most days thwarting cyberattacks, enhancing Sage's growing CRM database, and moving as much as possible to the Cloud.

Sage Hospitality explores innovation in hospitality in creative ways under Mr. Schwartz's leadership. From in-house robots to crypto-currency, Sage continues to test ways that the industry can evolve both in the guest experience and the improvement of systems to create more seamless and efficient ways to move the speed of business. Compliance and security also are on the forefront of IT attention as the continuous threat of personal information hacking grows, the safety and security of Sage's guests is always the number one priority.

Prior to joining Sage, Mr. Schwartz served as the VP of Digital Solutions at Intrawest where he deployed a cloud-based Central Reservation System (CRS) to all of Intrawest's resort properties including Winter Park and Steamboat in Colorado.

Prior to Intrawest, Mr. Schwartz held various leadership positions in IT and Finance at corporations like PetSmart and Staples. Mr. Schwartz has a strong passion for technology, starting his career as a "coder" of HTML and SQL.

Mr. Schwartz earned a B.S. with Honors from Cornell University and an M.B.A from MIT's Sloan School of Management.

Please visit http://www.sagehospitality.com for more information.

Mr. Schwartz can be contacted at +1 303-595-7200 or info@sagehospitality.com

Coming up in September 2020...

Hotel Group Meetings: Demand vs. Supply

It is a great time for hotel group meetings. It is expected that once again this sector will grow by 5-10% in 2020, partly due to the increasing value of in-person group meetings. Because people now spend so much time in front of their screens, face-to-face interactions have become a more treasured commodity in our modern world. Plus, the use of social media reinforces the value of engagement, discussion, conversation, and networking - all areas where group meetings shine. Despite this rosy outlook, there is a concern that demand for meetings far exceeds the supply of suitable venues and hotels. There are very few "big box" properties with 500-plus rooms and extensive conference facilities being built, and this shortage of inventory could pose a serious challenge for meeting planners. In addition to location concerns, the role of the meeting planner has also evolved significantly. Planners are no longer just meeting coordinators - they are de facto travel agents. Cultural interactions, local dining, experiential travel, and team-building activities are all now a part of their meeting mix. Plus, they have to cater to evolving tastes. Millennials are insisting on healthier venues and activities, and to meet their demands, hotels are making yoga breaks, fresh-pressed juices, plant-based diets, state-of-the-art gyms, and locally-sourced menus available. Millennials are also insisting that meeting venues practice Corporate Social Responsibility, which means upholding sustainable and ethical values; investment in the local community; health and well-being of employees; and general business practices that reflect being good citizens of the planet. Finally, there is a growing trend to merge meetings with other local events, such as music festivals, sporting events, and cultural attractions. The December Hotel Business Review will report on issues relevant to group meetings and will document what some hotels are doing to support this part of their operations.