Editorial Board   Guest Author

Ms. Loupee

Emily Loupee

Area Senior VP Real Estate & Hospitality, Gallagher & Co.

Emily Loupee joined Gallagher & Co. in October of 2008 as an Account Executive in the Glendale office. She is part of a team of 20 professionals and is responsible for servicing existing accounts, developing new business accounts, and supervising Account Managers and Account Assistants. Ms. Loupee specializes in placing Professional and Management Liability for the Real Estate industry.

Ms. Loupee is the Co-National Director for the Real Estate Practice for Management and Professional Liability and operates as a knowledge resource for the country for both clients and other Gallagher brokers. She leads the placements for Management and Professional Liability policies for public and privately-held companies, with expertise in negotiating policy language, structuring complex programs and tailoring policies to fit each client.

Ms. Loupee helped craft and launch the Gallagher Real Pro Plus product geared toward providing comprehensive, real estate specific Management and Professional Liability for real estate companies.

Ms. Loupee is also the national Subject Matter Expert for Employment Practices Liability Insurance for the practice, and is responsible for leading the practice in EPL expertise, trends and issues. She authors several Market Condition reports and whitepapers each year on EPL trends and topics.

Ms. Loupee specializes in program design and coverage analysis for Management Liability, including Directors and Officers Liability, Cyber Liability, Employment Practices Liability, Fiduciary Liability, Crime Coverage, Kidnap & Ransom and Errors and Omissions Liability Coverage.

Ms. Loupee has experience broking for Fortune 100 companies as well as middle market companies and private companies. She has experience drafting policy language and performing detailed coverage comparisons and negotiating complex programs with over thirty insurance companies in the United States, Europe and Bermuda.

Please visit http://www.ajg.com for more information.

Ms. Loupee can be contacted at +1 818-539-2300 or emily_loupee@ajg.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.