Editorial Board   Guest Author

Ms. Tighe

Diane Tighe

Director of Catering & Conference Services, Washington Duke Inn & Golf Club

Diane Tighe is director of catering and conference services of the Washington Duke Inn & Golf Club, the original AAA Four Diamond Award-winning hotel in Durham, N.C., located on the campus of Duke University. An award-winning catering professional, Ms. Tighe has been with the Inn since 1999.

As Director of Catering & Conference Services, Ms. Tighe leads all the Inn's conference planning initiatives, which entails collaborating with the JB Duke Hotel and servicing the many meetings, conferences, incentive trips, corporate getaways and intimate trade shows hosted at the Inn throughout the year.

Ms. Tighe and her team's efforts contributed to the Inn winning the prestigious Successful Meetings Pinnacle Award six times-a mark of a distinguished event planning team. Her role also encompasses maximizing opportunities created by the property's premier banquet facilities and special event venues including the many weddings and wedding-related events held annually at the Inn. Her and her team serve as onsite wedding consultants par excellence. Prior to her current role, she served as the Inn's director of catering and catering sales manager.

Ms. Tighe received the distinction of Certified Professional Catering Executive (CPCE) in 2012, the most prestigious and widely respected professional designation from the National Association for Catering and Events (NACE). The CPCE is awarded after a rigorous study period and written exam that covers accounting, beverage management, catering services, contracts and agreements as well as event management, food production, human resources and sales and marketing. She also received the 2017 Peter Daymont Lifetime Achievement Award from the Triangle Chapter of NACE.

Ms. Tighe has been an active member of the NACE since 2001, serving three terms as president and in roles of program chair, treasurer and secretary. She also served as National Association of Catering and Events National secretary for chapter presidents council in 2009 and NACE National Education Committee in 2008.

Please visit http://www.washingtondukeinn.com for more information.

Ms. Tighe can be contacted at +1 919-490-0999 or dtighe@wdigc.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.