Editorial Board   Guest Author

Mr. Savic

Veljko Savic

Spa Director, Coronado Island Marriott

With more than a decade of experience working in high-end spas, Veljko Savic brings special expertise in holistic treatments including aromatherapy, bio-energy and psychokinesiology, and has led award-winning programs at spas throughout the world, including the Coronado Island Marriott, Hotel Del Coronado, Four Seasons and the Ritz-Carlton brands. Mr. Savic has also served as a member of the Marriott International Spa Advisory Council.

Born in Belgrade, Serbia, health and wellness have been dominant forces in Mr. Savic's life since childhood, from his earliest memories mixing face creams in his mother's pharmacy, to the hours spent honing his fitness for Serbia's junior national water polo team, his passion for the workings of the mind and body led him to seven years of study in physiotherapy.

Mr. Savic spent the next few years working as a therapist in spas and aboard cruise ships, using hands-on techniques to improve people's wellness and soaking up the regional spa trends of America, Europe, the Caribbean and the Baltic states. His luxury spa expertise, therapist background, hands-on approach to leadership and passion for spa has led his teams to win industry recognition awards, including the 2012 CondeNast Readers' Choice Award and the 2009 Best Signature Treatment Spa Asia Award.

Currently, Mr. Savic oversees The Spa at Coronado Island. The spa's holistic approach to wellness focuses just as much on healing therapy as indulgent services, and includes 3,500 square feet of indoor space and 2,000 square feet of outdoor space, featuring 10 treatment rooms, co-ed relaxation room, outdoor spa garden, men's and women's locker rooms with steam rooms, as well as a manicure and pedicure salon. Inspired by its seaside location, the new design captures true tranquility, comfort and relaxation through coastal hues, chic new spaces, luxurious rooms and conscious cuisine.

Please visit http://www.marriott.com/hotels/travel/sanci-coronado-island-marriott-resort-and-spa/ for more information.

Mr. Savic can be contacted at +1 619-522-3043 or Veljko.Savic@marriott.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.