Editorial Board   

Ms. Christa

Laura K. Christa

Founding Member, Christa & Jackson

Laura K. Christa is a founding member of Christa & Jackson, a leading West Coast business litigation firm. The firm advises clients on a variety of complex business disputes, including contract, business tort, consumer fraud and intellectual property disputes, and has a substantial practice in class action defense in the state and federal courts. The firm regularly represents out-of-state and international clients in disputes based in the U.S. Ms. Christa is currently Chair of the Travel, Tourism and Hospitality Law Section of the International Bar Association and has spoken on electronic commerce, group and class actions, unfair competition and related matters as they affect the Travel, Tourism and Hospitality Industry worldwide. As Chair, Ms. Christa spearheaded efforts to create a working group of industry lawyers and their counterparts in over 100 trade associations and NGOs with the goal of increasing communication about global industry issues between lawyers and industry professionals. She is a summa cum laude graduate of Brandeis University and received her law degree in 1980 from the University of Pennsylvania.

Ms. Christa can be contacted at 310-282-8040 or laura.christa@christalaw.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.