Editorial Board   Guest Author

Dr. Tabacchi

Mary Tabacchi

Professor Emerita, Cornell University School of Hotel Administration

Mary Tabacchi, PhD, RD is a Professor Emerita, at Cornell University, School of Hotel Administration and Johnson School of Management. She was a long term employee teaching in Cornell's Division of Nutritional Sciences in 1972 and as a research associate in Post- Harvest studies in Plant Science until 1978.

Dr. Tabacchi entered academic spa work in the early 1980s, working with Deborah Szekely at the Golden Door & Rancho La Puerta and Jerry Cohen and Mel Zuckerman with Canyon Ranch as well as with Sheila Cluff at the Oaks at Ojai. At Cornell University she helped found the Cornell Institute of Healthy Futures.

Dr.. Tabacchi is a Founder and member of Board of Advisors for Global Wellness Summit, Founder and Member of the Board of New York Spa Alliance, Founder and former Board Member of ISPA, Member of the Board of Green Spa Network and Advisor to the Ronald McDonald House in NYC. She and her students have completed projects with Hyatt, Mandarin Oriental, Banyan Tree, Hilton, Four Seasons, Six Senses, Mirbeau, Red Door Spas, The Spa at Norwich Inn and Mohonk Mountain House.

Dr. Tabacchi taught the first academic spa development course in 1987 and also the first academic Corporate Wellness Course in 1988. As a nutrition educator, she taught biochemical nutrition in Cornell's Division of Nutritional Science and Healthful Cuisine at the Hotel School. She still mentors students and former students, world- wide.

Dr. Tabacchi is an ardent hiker, power yogini, world- wide adventure traveler having hiked in Tanzania, Grand Canyon, The Greek Isles, Provence in France, Israel and Jordan, Sailed and hiked in the Galapagos and mid- June will hike to 15,000 ft in the Andes and descend to Machu Picchu.

Please visit http://www.cornell.edu for more information.

Dr. Tabacchi can be contacted at +1 607-255-3458 or mht3@cornell.edu

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.