Editorial Board   Guest Author

Ms. Meledo

Caroline Meledo

Director Corporate Responsibility & Human Rights, Hilton

Caroline Meledo drives Hilton's 2030 Travel with Purpose Goals to redefine sustainable travel. She is responsible for strategy and partnerships across destination stewardship, local sourcing, cool food and inclusive growth across Hilton's portfolio of 5,700 hotels in 113 countries.

Ms. Meledo established Hilton's corporate responsibility function for Hilton's Europe, Middle East and Africa region when she joined the company in 2013 at their London offices. She developed the regional strategy, established the governance and led team member and leadership engagement across the region's 57 countries. She had a particular focus on innovative partnerships for refugee engagement, soap recycling, and sustainable food.

Ms. Meledo is also Hilton's global lead on human rights including strategy development, embedding human rights due diligence across operations, supply chain and communities, leading industry collaboration and establishing cross- sector partnerships.

Previously, Ms. Meledo was part of the Corporate Responsibility team at Sodexo UK & Ireland, driving the sustainable food agenda and innovative partnerships across public and private client segments covering over 35,000 employees. In 2009, Ms. Meledo was part of the team of the UN Special Representative for Business and Human Rights, providing gender expertise to the development of the UN Guiding Principles on Business and Human Rights.

Ms. Meledo earned her Masters of Arts degree in International Relations, International Economics and International Law from the School of Advanced International Studies (SAIS), Johns Hopkins University. She also has a double Diploma in Political Science from the Institut d'Etudes Politique in Lille, France (Sciences Po), and the Westfaelische Universitaet Muenster, Germany.

Please visit http://www.hilton.com for more information.

Ms. Meledo can be contacted at +1 703-847-5000 or caroline.meledo@hilton.com

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.