Editorial Board   Guest Author

Dr. Jaddoud

Hicham Jaddoud

Senior Director of Hospitality, North Star Mohican Casino|Resort|Golf Course

Dr. Hicham Jaddoud currently serves as the Senior Director of Hospitality Operations at North Star Casino Resort in Wisconsin. He has over 14 years of hospitality, tourism, and gaming experience, managing multiple hotel assets from full-service convention hotels to upscale resorts and independent properties with some of the most reputable hotel companies such as Sheraton, Marriott, Ritz-Carlton, and Casino Resorts. He comes from a family of hoteliers and was exposed to the hotel business at a younger age.

Dr. Jaddoud obtained a bachelor's degree in Hospitality and Tourism Management from Perpignan University before joining Starwood Hotels & Resorts. He completed his MBA in Management in 2011 and obtained a Doctorate in Business with research in Hospitality's Organizational Behavior in 2017 from Georgia State University. He is certified by the American Hotel & Lodging Association.

Dr. Jaddoud is a Hospitality Courses Facilitator at Cornell University, where he teaches Hotel Asset Management and the Valuation of Intellectual Property. He is also an Associate Professor of Hospitality Management at the University of Southern California, Bovard College.

Dr. Jaddoud has published several articles in the areas of Employee Stress Coping, Reflection Tendencies, Technological Advance in the Hotel Industry, Economic Impact of Hospitality, and Managerial Stress in the Hospitality Industry.

Dr. Jaddoud serves on the Board of Directors of the Junior Chamber of Atlanta and is the 2017 World Affairs Council China Fellow. He is a Research Associate at the Center for Engaged Business Research at Georgia State University and serves as a Hospitality Graduate Program Mentor at the J. Mack Robinson College of Business. Furthermore, he is the 2019 AHLEF Research Grant Recipient in Hotel Economics.

Please visit http://www.northstarcasinoresort.com for more information.

Linkedin Profile: https://www.linkedin.com/in/dr-hicham-jaddoud-mba-chrm-880bb88/

Dr. Jaddoud can be contacted at +1 314-436-4863 or hj385@cornell.edu

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.