Editorial Board   Guest Author

Mr. Clayton

Hunter Clayton

Co-Managing Director Houston Office, Gensler

Hunter Clayton is a Co-Managing Director for the Houston office of global architecture, design and planning firm Gensler. He brings more than 30 years of experience to the firm, including seven years as a principal in the firm's Santa Monica and Las Vegas offices and nine years as an executive with MGM Resorts International.

With extensive work in large-scale projects worldwide — including CityCenter in Las Vegas, the largest privately funded mixed-use project in the United States — Mr. Clayton contributes his invaluable experience and a global perspective to the firm's leadership team. In addition to the monumental CityCenter project in Las Vegas, Mr. Clayton completed the MGM Cotai, a resort development in Macau SAR, China. In parallel, Mr. Clayton worked as Project Executive on the MGM Springfield in Massachusetts. Earlier, he oversaw the design and construction of MGM National Harbor, a luxury hotel, resort and casino that opened in late 2016.

Beyond his extensive understanding of all things hospitality design, Mr. Clayton also possesses substantial experience in aviation design. Most specifically, Mr. Clayton worked on the Dubai International Airport, the King Abdulaziz International Airport in Saudi Arabia and the Narita International Airport in Japan.

Mr. Clayton leads in a way that constantly drives others to find solutions that are purposeful, inspirational and more efficient. He fosters a culture that collaborates and overachieves in design project delivery.

Mr. Clayton is a U.S. Green Building Council LEED-Accredited Professional and holds degrees in both Architecture and Construction Management from the University of Houston and Texas A&M University in College Station, respectively.

Please visit http://www.gensler.com for more information.

Mr. Clayton can be contacted at +1 713-844-0000 or hunter_clayton@gensler.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.