Editorial Board   Guest Author

Mr. Rivera

Fernando Rivera

General Manager, Kimpton Hotel Palomar South Beach

Fernando Rivera brings more than 20 years of operational, sales, marketing and brand management experience to his role as General Manager at Kimpton Hotel Palomar South Beach, the all new boutique hotel, located in the heart of Miami's most dynamic neighborhood, Sunset Harbour.

Previously with esteemed downtown Miami property Kimpton EPIC Hotel where Mr. Rivera served as both Hotel Manager and Director of Sales, his high energy, customer-oriented management style has led to success at every turn. He continues to be an innovative and detail-oriented leader, able to work in fast-paced and high-pressure environments with confidence, passion and integrity.

Mr. Rivera also held Sales & Marketing positions at Mayfair Hotel & Spa in Miami, HPN Global, Grand Hyatt New York, Hyatt Regency Miami and Intercontinental Hotel Miami.

Throughout his work at various hotels, Mr. Rivera showcased his ability to come up with high quality and engaging creative programming and partnerships, which elevated the hotel guest journey on property. A well-respected manager, he gets the job done while simultaneously teaching and mentoring staff and creating new strategies to minimize employee turnover.

Mr. Rivera has always looked to expand his horizons and learn more in his field, including attending a two-week course from Cornell Asset Management in Singapore in 2008. He has a full operational background in the hospitality sphere, having previously worked front office, food and beverage, sales, marketing, brand management and revenue departments. Mr. Rivera will oversee Kimpton Hotel Palomar South Beach's daily operations, personnel, business development and guest relations when it opens in 2020.

Please visit http://www.hotelpalomar-southbeach.com/ for more information.

Linkedin Profile: https://www.linkedin.com/in/fernando-rivera-a644695

Mr. Rivera can be contacted at +1 305-812-7882 or fernando.rivera@hotelpalomar.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.