Editorial Board   Guest Author

Ms. Staab

Talene Staab

Vice President & Global Head, Tru By Hilton, Hilton

As Vice President & Global Head, Tru by Hilton, Talene Lanuza Staab serves as the chief strategist and champion for Tru by Hilton - the fastest hotel brand to launch in industry history. In her role, she is responsible for driving Tru by Hilton's product and service positioning, distribution strategies, and owner relations.

Across her more than 25 years of experience with Hilton, Ms. Staab has worked across various teams and brands, creating a unique blend of hospitality experience spanning owner relations, sales, brand performance support and brand development. Through those roles, she has developed a robust and powerful understanding of the industry and an excellent reputation within the owner community.

Prior to her role with Tru by Hilton, Ms. Staab served as Vice President, Owner Experience & Engagement, overseeing the team responsible for advancing overall owner value and satisfaction, building a best-in-class experience for Hilton's owner community.

Ms. Staab also served as Senior Director, Brand Performance & Support, Canopy by Hilton, where she focused on the brand's development and was instrumental in advancing its service and hospitality culture. She started her career at Hilton as the group sales manager for Embassy Suites San Diego - La Jolla before becoming the director of sales for the hotel. She credits her passion for hospitality to her parents' restaurant in Boston, where everyone became a regular and home cooking was the specialty.

Ms. Staab holds a bachelor's degree in Hotel & Business Administration from the University of New Hampshire.

Please visit http://www.hilton.com/en/tru/ for more information.

Linkedin Profile: https://www.linkedin.com/in/talene-staab-1929407/

Ms. Staab can be contacted at +1 703-883-1000 or talene.staab@hilton.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.