Editorial Board   Guest Author

Mr. Heyneker

Marc Heyneker

Co-Founder & CEO, Revinate

Marc Heyneker is co-founder and CEO of Revinate, the global leader in guest data management and intelligence. Revinate is backed by leading Silicon Valley investors, including Benchmark Capital, Tenaya Capital, and Sozo Ventures. Headquartered in San Francisco with regional offices in Amsterdam and Singapore, Revinate counts tens of thousands of the world's leading independent hotels and hotel groups as customers.

Mr. Heyneker has extensive experience in delivering Software-as-a-Service (SaaS) solutions that meet the needs of companies in many different industries. Prior to founding Revinate, he ran the High Tech division in North America at Akamai Technologies. Previously, he was a Senior Sales Executive at Red Herring.

Through these experiences, it was clear that specialized and modern technology to solve critical customer problems would be the future. With Revinate, Mr. Heyneker's founding thesis was that, for hoteliers to achieve long-term success, they would need to start managing guests, not rooms. At the core of successfully managing guests, hoteliers would need to leverage the guest data that was siloed across various hotel systems.

Clean, accurate guest data would unlock and activate two of the industry's most important and urgent needs: (1) driving revenue and net operating income, and (2) powering personalized guest experiences that would lead to the next levels of customer satisfaction, loyalty and lifetime value. At the same time, guest data would also become hospitality's greatest liability given the critical and growing importance of data security.

Mr. Heyneker is named a Top-Rated CEO by Glassdoor with a 98% approval rating. He has a BA from Vanderbilt University.

Please visit http://www.revinate.com for more information.

Linkedin Profile: https://www.linkedin.com/in/mheyneker/

Mr. Heyneker can be contacted at +1 415-671-4703 or marc@revinate.com

Coming up in July 2020...

Hotel Spa: Back to Nature

As the Wellness Industry continues to expand, hotel spas are also diversifying, placing a greater emphasis on overall well-being. For some spas, this means providing clients with all-inclusive packages that include fitness classes, healthy dining, and offsite leisure activities, in addition to their core services. For example, spas near ski resorts are offering packages that include lift passes, pre-ski yoga sessions, after-ski dinners and spa treatments. Other spas are offering packages that include massages, saunas, mineral baths, hot springs, and recreational hiking and snowmobile activities. These kinds of spa offerings are also part of a "Back to Nature" movement that encourages guests to get out and experience the healing qualities of nature. One such therapy is the Japanese practice known as "forest bathing" which has become popular with spas that are near wooded areas. This practice relies on the ancient power of a forest for promoting a sense of health and well-being. Other spas are incorporating precious metals and stones into their health and beauty treatments - such as silver, gold, pearls and amber. Silver ion baths relax the body and mind, reduce fatigue, and restore energy balance. Gold keeps skin radiant and can even treat various skin diseases and infections, due to its antibacterial qualities. Amber is used to calm the nervous system and to relieve stress. Other natural products and therapies that are increasingly in demand include sound therapy, cryotherapy, infra-red saunas, and even CBD oil, which is being used in massages, facials and foot scrubs, providing a new form of stress relief. The July issue of the Hotel Business Review will document these trends and other new developments, and report on how some hotel spas are integrating them into their operations.