Editorial Board   Guest Author

Mr. Arigo

Robert Arigo

Vice President of Operations - New York, M&R Hotel Management

Robert Arigo, a 31-year hospitality veteran,joined M&R Hotel Management of Great Neck, New York, in September 2018 as vice president of operations for the company's 17 managed hotels in the New York metropolitan area. His mandate is to ensure that each hotel meets, if not exceeds, the high service standards set by M&R and its affiliated brands.

During his lodging career, Mr. Arigo has worked to create strong operating platforms designed to deliver a high level of guest service, while helping ownership and the brands to achieve their goals.

Before joining M&R, Mr. Arigo was senior director of operations for the New York properties of Hersha Hospitality Management, based in Philadelphia. From 2010 to 2012, he was chief operating officer and asset manager for New York-based Widewaters Hotels LLC. With Capital Hotel Management, he led the finance team as vice president.

Earlier in his career, Mr. Arigo played a hands-on role in multiple asset management assignments for the Black Acre Portfolio of upscale resort and urban hotels. Prior to that, he was general manager of hotels in New York, Florida and Virginia.

Mr. Arigo's asset management experience includes senior positions with Highgate Hotels. From 2005 to 2007, he had oversight of the significant United States lodging portfolio?of Goldman Sachs, the global investment bank.

Mr. Arigo is proud of his commitment to a philanthropic efforts, including an Autism Speaks campaign conducted during his tenure with Hersha Hospitality Management that exceeded its fundraising goals.

Mr. Arigo earned a bachelor of science degree in finance at Bentley College in Waltham, Massachusetts. He has been recognized with multiple Hotel of the Year and Award of Excellence citations by Marriott International, Hilton Worldwide and Hersha Hospitality Management. 

Please visit http://www.mrhotelgroup.com for more information.

Mr. Arigo can be contacted at +1 516-279-4888 or info@mrhotelgroup.com

Coming up in September 2020...

Hotel Group Meetings: Demand vs. Supply

It is a great time for hotel group meetings. It is expected that once again this sector will grow by 5-10% in 2020, partly due to the increasing value of in-person group meetings. Because people now spend so much time in front of their screens, face-to-face interactions have become a more treasured commodity in our modern world. Plus, the use of social media reinforces the value of engagement, discussion, conversation, and networking - all areas where group meetings shine. Despite this rosy outlook, there is a concern that demand for meetings far exceeds the supply of suitable venues and hotels. There are very few "big box" properties with 500-plus rooms and extensive conference facilities being built, and this shortage of inventory could pose a serious challenge for meeting planners. In addition to location concerns, the role of the meeting planner has also evolved significantly. Planners are no longer just meeting coordinators - they are de facto travel agents. Cultural interactions, local dining, experiential travel, and team-building activities are all now a part of their meeting mix. Plus, they have to cater to evolving tastes. Millennials are insisting on healthier venues and activities, and to meet their demands, hotels are making yoga breaks, fresh-pressed juices, plant-based diets, state-of-the-art gyms, and locally-sourced menus available. Millennials are also insisting that meeting venues practice Corporate Social Responsibility, which means upholding sustainable and ethical values; investment in the local community; health and well-being of employees; and general business practices that reflect being good citizens of the planet. Finally, there is a growing trend to merge meetings with other local events, such as music festivals, sporting events, and cultural attractions. The December Hotel Business Review will report on issues relevant to group meetings and will document what some hotels are doing to support this part of their operations.