Editorial Board   Guest Author

Mr. Harroch

David Harroch

CEO, Booking Ninjas

David Harroch is a Miami based entrepreneur with a passion for digital transformation, especially in the hospitality industry. He has worked on numerous projects in efforts to make his passion a reality. His most recent, the Booking Ninjas system, which comprises of a Salesforce-based PMS and CRM, represents his goal for the future of the hospitality industry.

The Booking Ninjas system features technologies that are key drivers to digital transformation in any industry, including smart communication features, Artificial Intelligence, Cloud computing, structural data analysis, and many other productive business tools. It draws on the fact that there is currently a huge need to make good use of business data while providing unforgettable guest experiences and optimizing business flows as efficiently as possible.

For over 10 years, Mr. Harroch has worked extensively in different sectors of the hospitality industry, providing his services as a consultant and an entrepreneur. He founded several businesses over the years, adding to his vast understanding of business and digital interoperability in the hospitality industry.

As an observer of the industry, Mr. Harroch has written several articles about how all sectors of the hospitality industry can take advantage of the recent innovations in the IT industry and use them to drive substantial growth and improve customer service. The articles can be found in the Booking Ninjas website blog, and as guest posts in major online publications.

Mr. Harroch has a degree in Technology Management from Georgetown University, and a Finance MBA degree, from Bar Ilan, Tel Aviv, Israel. He currently resides in Miami, South Florida, where he conducts most of his business operations.

Please visit https://www.bookingninjas.com/ for more information.

Linkedin Profile: https://www.linkedin.com/in/david-m-harroch-booking-ninjas/

Mr. Harroch can be contacted at +1 917-600-2345 or ceo@bookingninjas.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.