Editorial Board   Guest Author

Ms. Fluxá Thienemann

Sabina Fluxá Thienemann

Vice-Chairman & CEO, Iberostar Group

Sabina Fluxá Thienemann is Vice-Chairman & CEO of Iberostar Group, a 100% family-owned Spanish multinational tourism company with a portfolio of more than 120 four and five-star hotels located in 19 countries worldwide and a workforce of more than 34,000 employees.

Ms. Fluxá has extensive tourism experience, with expertise in innovative business and environmental, social, and governance (ESG) leadership. Since 2016, she serves on the Board of Directors of global telecommunications company, Telefónica.

As Iberostar's CEO, Ms. Fluxá is leading the transformation of the Company to be data driven, sustained by a Data Analytics & Transformation Office (DATO) and the development a highly professionalized management team. Together with her sister Gloria Fluxà, Vice-Chairman & CSO, and their father, Chairman and founder of the Company, Miguel Fluxá, they are positioning Iberostar Group as a global reference in responsible tourism, launching in 2017 the Wave of Change movement to preserve the environment and protect the oceans through the implementation of circularity policies, among other initiatives.

Iberostar Group is a 100% family-owned Spanish multinational company with more than 60 years of history. Hospitality is the company's core business, with a portfolio of more than 120 four- and five-star hotels located in 19 countries worldwide and a workforce of more than 34,000 employees. Iberostar consolidates its quality through innovation and renovation of its product, introducing new concepts that promote an authentic culture of wellbeing and propose a healthy gastronomy, boosting the use of local products.

Iberostar Group leads with purpose in its pursuit to set the standard for responsible tourism. Its commitment to preserving the environment and protecting the oceans surrounding its properties is consolidated through Wave of Change, Iberostar's pioneering initiative to move beyond plastics and towards a circular economy, the promotion of responsible consumption of seafood, and care for coastal health.

Please visit http://www.grupoiberostar.com/en/ for more information.

Linkedin Profile: https://www.linkedin.com/in/sabina-fluxa/?originalSubdomain=es

Ms. Fluxá Thienemann can be contacted at +34 971998061 or sabina.fluxa@grupoiberostar.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.