Editorial Board   Guest Author

Mr. Osuna

Ernesto Osuna

General Manager, Melia Koh Samui

Meliá Koh Samui's General Manager Ernesto Osuna is a seasoned professional with two decades of luxury hospitality experience across Europe, North America and Asia and a track record of exemplary leadership.

Mr Osuna has been a general manager at hotels and resorts in six different countries, and has worked for Meliá Hotels International for seven years. In addition to taking charge of Meliá Koh Samui, Spanish-born Mr. Osuna was a cluster general manager for two Meliá properties in Zhengzhou, China; Gran Meliá Zhengzhou and INNSiDE by Meliá Zhengzhou. He also oversaw the 2015 opening of Meliá Danang in Vietnam after he was the general manager of Meliá Buenavista in Cuba.

Mr Osuna began his hospitality career at the Ritz Hotel in Madrid in 1997 as a room service operator, waiter and then restaurant supervisor. He swiftly rose through the ranks and was appointed to hotel manager and general manager positions at numerous five-star resorts under the likes of Starwood Hotels & Resorts, Westin Hotels & Resorts and The Excellence Collection.

During the challenging times of COVID-19, Mr Osuna has worked to ensure Meliá Koh Samui implements a host of stringent health and safety standards to protect guests and staff in response to the pandemic, as well as retains all of its staff and associates on 100% of their salaries, gives back to the community and focuses on future hotel operations to further enhance the guest experience.

Mr Osuna also believes Meliá Koh Samui is unprecedented for Thailand, thanks to its 1600 square metre lagoon pool that meanders through the resort's grounds like a river, suites made from teak wood merchant vessels that are more than 100 years old, contemporary Thai, Western and Mediterranean fare by an award-winning chef, range of conference facilities and more.

Please visit http://www.melia.com/en/hotels/thailand/koh-samui/melia-koh-samui-beach-resort/index.htm for more information.

Mr. Osuna can be contacted at +66 819340950 or ernesto.osuna@melia.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.