Editorial Board   

Mr. Guinn

Clyde Guinn

Senior Vice President, Stanford Hotels

Clyde Guinn is a Certified Hotel Administrator with more than 30 years experience in the hotel industry. Upon completion of his undergraduate degree, he served in various positions with Marriott in Washington, D.C., New Orleans, and Houston and later opened the first Adam's Mark hotel as pre-opening director of sales in Houston. He later served as assistant vice president of sales and marketing for the Adam's Mark brand and as a general manager in their Kansas City and Charlotte, N.C. properties. Guinn opened the four-diamond Kansas City Marriott Plaza as general manager in 1986. He joined Radisson Hotels Worldwide in 1991 as regional vice president and in 1997 he was promoted to senior vice president. Today, Guinn is directly responsible for day-to-day operations for Stanford Hotels' group of properties with specific emphasis on building revenue and significantly increasing productivity.

Mr. Guinn can be contacted at 415-398-3333 ext 224 or cguinn@stanfordhotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.