Editorial Board   

Mr. Chasnow

Bob Chasnow

Attorney, Holland & Knight

Robert M. Chasnow is a partner in the law firm of Holland & Knight and is co leader of the firm's Timeshare and Resort Community Development Practice Group. Mr. Chasnow has focused on timeshare law, and resort development and land sales law since 1974. Mr. Chasnow practices throughout the U.S. and in the Caribbean, Mexico and Canada, on behalf of developers, marketers, and financiers on the legal aspects of development and compliance with governmental requirements. Mr. Chasnow and his practice group also represent developers and lenders with respect to acquisition, construction and receivables financing including securitization, and represent developers, public companies and financiers with respect to due diligence, mergers, and acquisitions in the timeshare and resort real estate fields.

Mr. Chasnow can be contacted at 202-955-3000 or robert.chasnow@hklaw.com

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.